We are seeking a skilled Business Analyst to join the team to support the CCC project. The successful candidate will be responsible for ensuring the end-to-end delivery of critical reports, addressing backlog and improvement items, and enabling process optimization. This is a key role requiring close collaboration with technical teams, operational staff, and external partners.
Key Responsibilities
1. Report Delivery:
o Ensure timely and accurate end-to-end delivery of all reports as specified in project schedules.
o Facilitate and enable Capita in producing required reports.
o Address backlog items, including defects, change requests (CRs), and ongoing improvements.
o Perform root cause analysis, liaise with app support, and manage fixes and testing.
2. Stakeholder Reporting:
o Deliver reports for transport operators and contract managers.
3. Process Improvement:
o Collaborate with operations teams to identify process inefficiencies and loopholes.
o Develop and implement optimized reporting solutions to enhance operational efficiency.
4. Transition to BAU:
o Prepare and deliver comprehensive handovers to the BAU (Business-As-Usual) team.
Required Skills & Experience
* Proven experience as a Business Analyst in similar projects.
* Expertise in report delivery and backlog management tools like Quicksight.
* Strong analytical and problem-solving skills.
* Ability to work cross-functionally with app support, operations, and other stakeholders.
* Familiarity with process improvement methodologies.
* Excellent communication skills to facilitate stakeholder engagement and enable reporting.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Analyst, Administrative, and Business Development
Industries
Staffing and Recruiting, Public Relations and Communications Services, and Public Safety
#J-18808-Ljbffr