In partnership with our client, Sedgwick Resource Solutions is seeking an experienced Claims Co-Ordinator in Plaintiff Litigation.
This is a permanent role with a well-established law firm based in Limerick City.
The Role
1. Ensure efficiency and effectiveness in client care.
2. Act as the first point of contact for existing or potential clients, providing information, support and guidance.
3. Drive sales and revenue by converting enquiries into solicitor/client consultations.
4. Gather information from the clients and explain the next steps.
5. Work closely with solicitor and legal executives to optimise client care and scheduling.
6. Ensure compliance with Industry regulations and ensure exceptional client experience.
7. Monitor KPIs, continuously improve the firm’s performance and report to the partner in charge on a weekly/monthly basis.
8. Work with the firm’s Brand and Marketing service provider and/or in-house team on strategy, tactics, planning and implementation.
Skills:
1. Proven experience in a comparable organisation (legal firm, doctor’s surgery, dental practice or insurance broker) as a treatment/claims co-ordinator or in a sales driven healthcare role.
2. Strong understanding of legal procedures and practices (preferred but not essential).
3. Sales drive with excellent communication and persuasion skills.
4. Customer focused with a warm professional and approachable manner.
5. Generate reports within the office suite and identify trends.
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