We currently have an opening for a housing advisor position for our Western Region. The successful candidate will be fully trained and will join a supportive and experienced team, committed to preventing homelessness across Ireland.
Benefits of working for Threshold include:
* Hybrid working
* 22 days annual leave (plus additional leave over Christmas period)
* Additional annual leave for long service
* Contributory pension
* Comprehensive induction programme
* Employee Assistance programme
* Training and Development support
* Paid maternity and paternity leave
* Paid sick leave and long term illness cover
* Cycle to work and tax-saver commuter ticket schemes
Job Title: Housing Advisor
Reports to: Assistant Manager
Who we are looking for:
The successful candidate’s values must be closely aligned to Threshold where a non-judgmental and empathetic approach is evident in your commitment to social justice in securing housing rights for people at risk of becoming homeless.
Demonstrate excellent interpersonal, communication, and teamwork skills and be committed to very high standards of work and customer care.
Ability to support and deal with challenging behaviour. Effective writing skills, IT proficient, Excel, report writing, ability to research and applying theory to practice are essential along with the ability to respond to clients with empathy and a commitment to preventing homelessness.
Candidates will ideally possess a relevant or related third level qualification at degree level approved by the Quality and Qualifications Ireland (QQI) e.g., Law, Social Care, Sociology, Social policy, or significant relevant work experience. They should have some experience working in housing or a related sector and some understanding of housing law.
Practical experience of advice, support and advocacy is desirable for the role.
Main purpose of the job:
* To work with those at risk of becoming homeless to solve their housing problems in a respectful, trauma-informed way.
* To work as part of a team, providing an efficient and effective advice and advocacy service to clients with housing issues.
* To contribute to the overall development of Threshold as an agency addressing the underlying causes of housing problems and homelessness.
Principal Duties:
* Provide a high-quality person-centred approach where effective advisory, advocacy and information support is offered to Threshold clients.
* Advise clients on all available options and assist them in choosing a solution-focused course of action.
* Support and empower clients to find proactive solution-focused ways to resolve their housing issues.
* Undertake follow-up work on behalf of clients including advocacy, negotiation and mediation work with landlords and statutory organisations.
* Make appropriate mandated referrals to other statutory agencies.
* Respond to social issues which may present, such as addiction, mental health, and domestic violence.
* Ensure clients are aware of their rights and responsibilities as tenants.
* Support clients in taking cases to the Residential Tenancies Board (RTB) and the Work Relations Commission (WRC).
* Maintain excellent interagency working relationships with relevant statutory and voluntary agencies.
* Manage a caseload, ensuring timely and proactive work.
* Accurately record details of clients and actions taken on their behalf on Threshold’s database.
* Maintain client’s advice, advocacy and representation case files in accordance with relevant policies and procedures.
* Contribute towards providing the evening phone service on a rota basis.
* Participate in continuous professional development initiatives.
Other Duties:
* Keep up to date with relevant legislation, policies and practices.
* Contribute to Threshold’s policy, research and lobbying function.
* Record case studies for external messaging purposes.
* Attend support/supervision, case conferences, training sessions and staff meetings.
* Share in administrative tasks.
* Support in the administration and running of external events.
* Represent Threshold at meetings where necessary.
* Work in partnership with Local Department Representatives.
* Deliver training sessions and presentations.
* Comply with all Threshold policies and procedures.
* Report to the Assistant Manager and undertake other tasks as assigned.
Hours: The position is full time (37.5 hours per week) with flexibility required, including some evening work.
Salary: €34,000 pa
Holidays: 22 days plus additional time off over the Christmas period and public holidays.
Closing Date: 7th October 2024
Threshold is an equal opportunities employer.
Garda Vetting will apply to this role.
GDPR: All information collected during the application process is necessary and relevant to the performance of the job. Threshold will treat all information with confidentiality in line with data protection law.
If you have any questions about the use of your data during the application process or wish to know how your data will be treated if you take up employment with Threshold, please contact us.
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