Job Title: Planner Coordinator (Property Services)
Are you interested in working for a leading Property Services Contractor?
About the Company
Our client is a well-respected Property Services Contractor that have been operating for approximately 50 years.
The company specialises in property alterations and modifications, damage restoration and maintenance projects.
They work with Social and Private Housing clients, Property Management Companies, Care Homes, Schools, Councils and Commercial Buildings.
About the Role
This role requires teamwork and close liaison with all stakeholders in the business to manage targets and workflows effectively.
Key Responsibilities:
* Be the initial point of contact for tenants for urgent, routine and adaption works
* Scheduling customer appointments and creating events
* Notifying customers on planned arrival of workers
* Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
* Raising survey events on new COTs, Adaptions and Response jobs
* Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
* Liaise with administration team, supervisor and management to answer queries and review works in progress
* Liaise daily with client district maintenance officers/administrators
* Monitoring of required completion dates, ensuring they are meet, or extension requested were required
* Dealing with queries and complaint resolution
* Maintaining standards and processes to reach KPI targets
Requirements
The ideal person will be IT literate, proficient in Microsoft Office, and have previous experience of scheduling / logistics.
Experience in customer service and customer excellence is also required, as well as experience operating within the construction industry with a focus toward housing maintenance.
Excellent communication skills with the ability to manage client relationships are essential, along with strong planning and organisation skills.
The ability to work on own initiative and as part of a cross functional team, accurately under pressure and meet deadlines & targets, is also necessary.
A good understanding of operating costs and productivity levels, knowledge of construction and the skills off the team members, and good customer service/customer care skills are also required.
The ability to deal with the unexpected and good problem-solving skills are also necessary.
Benefits
The package includes Employee Perks & Discounts, Life Assurance, Industry leading health & wellbeing programme, Healthcare Cash Plan, Long service awards, and Great opportunities for learning & development.