Job Description
We are seeking a highly skilled and knowledgeable Trade Counter Manager to oversee the daily operations of our trade counter.
Main Responsibilities:
* Ensure smooth and efficient service at the trade counter.
* Provide expert advice on plumbing and heating products to both trade and retail customers.
* Manage stock levels, ordering, and ensure the availability of essential products.
* Maintain excellent customer relationships and provide top-quality service.
* Lead, train, and develop a small team of staff.
* Handle customer enquiries, returns, and complaints professionally and efficiently.
Requirements:
* Proven experience in a trade counter or similar customer-facing role, ideally within the plumbing and heating sector.
* In-depth knowledge of plumbing and heating products.
* Strong communication and customer service skills.
* Leadership and team management experience.
* Ability to work efficiently in a fast-paced environment.