Job ID: 2858306 | Amazon Data Services UK Limited
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
In other words, we're the people who keep the cloud running.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
A unique opportunity to join AWS as a Data Centre Technician.
You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems.
You will be able to troubleshoot and solve all but the most complex infrastructure issues.
Issues are escalated to the appropriate resolver groups when necessary.
You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff.
You understand all aspects of the equipment you support.
You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.
You act as an escalation point for junior technicians.
You understand all aspects of the equipment you support.
24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business.
Travel may be required up to 10% of the time.
Responsibilities:Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)Perform root cause analysis of equipment failuresEnsure all safety procedures are adhered to while performing workRespond to off hour emergency calls per on call rotation for any one of the region's sitesFully comply with all physical security procedures and policiesBASIC QUALIFICATIONSData Centres are 24/7 environments.
All interested candidates must be willing to work rotating shifts (day/night) as well as weekends.
Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations.
Bending, lifting, stretching, and reaching.3+ years of Computer Hardware experience3+ years of Computer Networking experiencePREFERRED QUALIFICATIONSAssociate's degree or higher in IT-related field applicable certifications or/and equivalent professional or military experienceNetworking experience with CCNA and/or Network+ certificationsExperience with CISCO, Juniper and other commodity networking devicesAmazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Posted: October 31, 2024 (Updated about 5 hours ago)
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