Job Description
Morgan McKinley is delighted to be partnering with a leading financial services bank who are seeking to recruit a Senior Administrator within the Transaction Management team for their Dublin office.
RESPONSIBILITIES
1. Provide high quality client service by responding promptly and accurately to all enquiries received by the team in accordance with our agreed Service Level Standards and/or as assigned by the Supervisor or Manager
2. Provide support and oversight to our remote processing hubs
3. Provide initial review and assistance with processing of transactions for Transaction Management clients
4. Advise supervisor and manager of all issues, ensuring closure of same and suggest resolution where possible
5. Act as Client Representative within Transaction Management
6. Work with the Supervisor to ensure the disbursement and completion of queries in a timely and accurate manner
7. Ensure all enquiries received and/or assigned by you and the team are logged.
8. Review, for accuracy and completeness of all clients reporting.
REQUIREMENTS
9. Customer Orientation/Client Focus
10. Experience in a Custody function - Custody Operatons and/or Client Services is desirable
11. Fluent English - both verbal and written communication.
12. Computer literacy including Microsoft Office products
13. Proven experience in dealing with corporate customers
14. Proven track record of high quality written and verbal communication
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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