Posted: 8 January
Offer description
Job Description
A Community Operations Analyst is required to assist our client's community and help resolve inquiries empathetically, accurately and on time. The ideal candidate will have strong interpersonal skills, verbal and written communication skills, and a bias to doing what's right.
* Investigate and resolve issues that are reported on the client's platform such as requests for account support and reports of potentially abusive content
* Respond to user inquiries with high quality, speed, empathy and accuracy
* Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
* Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
* Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
* Strong personal resilience with the ability to operate in a pressured and fast paced environment
* High adaptability and positive approach to challenges
* Ability to make decisions and solve problems
* Effective Time management & Prioritization skills
* Ability to work as part of a team and consistently hit KPIs on time
* Proficient in Hebrew and English
* Cultural understanding of the market
* Experience in working in an office environment is preferable
* Extremely reliable, consistent, and hard-working
* Health Insurance
* 25 days Annual Leaves
* Free meals / snacks onsite
* Extensive Training & Development
* Access to Covalen's Wellness Programs
* Tax Saver Travel Card
* Bike to work scheme
Estimated salary: €45,000 - €55,000 per annum depending on experience.
