Furniture Delivery & Assembly Specialist
We are seeking a skilled and passionate Furniture Delivery & Assembly Specialist to join our team.
This role is perfect for individuals who excel in delivering and assembling furniture with precision and care, and who are passionate about providing top-tier customer service.
Key Responsibilities:
* Customer Experience: Deliver exceptional service, ensuring all interactions reflect a commitment to professionalism and customer satisfaction.
* Safe Delivery & Assembly: Safely transport, deliver, and assemble a variety of furniture, ensuring each item is handled with care and positioned thoughtfully in the customer's home.
* Professional Conduct: Maintain a high level of professionalism during all deliveries, including pre-calls for scheduling, ensuring that all interactions with customers are courteous and respectful.
* Vehicle & Equipment Maintenance: Ensure company vehicles are properly maintained, clean, and ready for use.
* Safety & Compliance: Follow all safety protocols when handling tools and assembling furniture, while maintaining a clean and organized workspace.
* Documentation: Accurately complete all required paperwork, ensuring records for deliveries, assemblies, and any customer issues are recorded and reported.
* Team Collaboration: Work closely with team members to ensure smooth operations, occasionally assisting with warehouse tasks and inventory management when needed.
Desired Skills & Experience:
* Proven experience in furniture delivery and assembly, with the ability to handle physically demanding tasks.
* Strong attention to detail and professionalism when interacting with customers and team members.
* Effective communication skills, ensuring clear and accurate information is shared with colleagues and customers alike.
* Time management: Ability to stay punctual and meet delivery schedules while maintaining high standards of service.
* Proactive attitude with a can-do approach to tackling challenges and problem-solving.
* Ability to work autonomously, taking ownership of your responsibilities while contributing to team success.
Essential Criteria:
* Must hold a Cat B driving license and be capable of driving a 3.5t Van.
* Physically fit to manage the physical demands of the role, including heavy lifting.
* Knowledge of the local area and ability to navigate using digital tools or apps.
* Good organizational and administrative skills, including handling documentation and reports.
* Ability to perform light furniture assembly.
Company Culture & Values:
Join a team that fosters collaboration, growth, and mutual respect.
We are a dynamic company that values the contribution of every individual.
We strive to maintain an environment where everyone can thrive, continually improve, and contribute to collective success.
Benefits:
Pension Scheme Staff Discount Smoke Break Exchange: Earn 1 extra day of leave per year.
Length of Service Awards Skills: 3.5 Tonne Driver category B Driver