Opportunity Summary
This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland.
Working as part of a dynamic and supportive team, you will have the opportunity to work closely with our personal and business customers.
Key Responsibilities
* Engage with customers to deliver a professional, efficient, and friendly customer service (including cashier service where appropriate)
* Handle the flow of customers to ensure their smooth passage through the branch
* Relocate customers to appropriate self-service options - including online and Banking 365 delivery channels together with demonstration of self-service facilities
* Record/update relevant customer information on in-house systems
* Handle all basic queries/problems and refer complaints as appropriate
* Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
Requirements
* A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team
* Self-motivated with a passion to achieve goals and identify sales leads and referrals
* Curious about technology and an early adopter of new technologies
* The willingness to learn and grow your career within the company
Why Work with Us?
We prioritise work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions.
Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy, and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor, and financial wellbeing coaches available.