Job Description
The role of a Technical Advisor in our customer service department involves coordinating and supporting Liebherr service engineers, customers, and globally located mixed sales companies. This position requires a customer-focused approach while contributing to continuous improvement and business development.
Key Responsibilities:
* Plan and coordinate service and support for the full range of products and services from Liebherr Customer Service.
* Deliver timely support for customers, both directly and indirectly through a network of mixed sales companies (MSC).
* Provide on-site support in emergency cases.
* Prepare and deliver technical reports on project/job completion.
* Train clients, employees, and apprentices on-site and in-house.
* Liaise with internal departments to eliminate faults and improve products.
* Collaborate with the sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities.
* Develop and maintain KPI and targets.
* Maintain quality, environmental, and Health & Safety standards.
* Contribute to Continuous Improvement and Quality Management.
Qualifications, Experience & Competencies:
* A third-level qualification in engineering or an applicable trade.
* A working knowledge of the MS Office suite of programs.
* Strong communication skills in written and spoken English.
* Experience in a similar technical support role.
* Knowledge of PLCs and Variable Speed Drives (VSD).
Competencies:
* Highly motivated with excellent organizational skills.
* Ability to work independently while fitting into a team.
* Willingness to self-learn and improve.
* Positive attitude.
* Strong communicator.
* Careful, conscientious, and methodical approach.
Benefits
We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme, and early finish on Fridays.