Customer Service Administrator
BNM Recycling Open to Public Competition
Our Recycling Business Unit currently has a need for a Customer Service Administrator on a Fixed term basis of 6 months. The role will be based from our office at Bord na Móna Recycling – Newbridge and will report to the Customer Service Manager. They will deliver exceptional customer service in accordance with the company’s best practices, policies, and procedures.
Role Specifics
* Job Title: Customer Service Administrator
* Business Unit: Recycling
* Reporting to: Customer Service Manager
* Location: BNM Recycling – Newbridge
* Duration: FTC 6 Months
* HR Contact: Ciara Ryan
* Apply on or before: 23rd May 2025
* Eligibility: Open to Public Competition
Key Responsibilities
* Handle a high volume of inbound calls with professionalism and efficiency.
* Identify customer needs, resolve complaints, and provide solutions.
* Ensure communication is in line with company best practices, policies, and procedures.
* Maintain ownership of calls through the full lifecycle of the customer’s request.
* Communicate effectively via email with customers.
* Meet daily, weekly, and monthly activity targets.
* Foster good working relationships with colleagues for efficient service delivery.
* Ensure all information is processed to agreed standards and report any customer complaints to the manager.
The Ideal Candidate Will Have
* 1-2 years of experience in a similar customer service role.
* Experience in the Customer Service/Waste Industry (advantageous).
* Proficiency in Microsoft Office, with a strong knowledge of IT systems.
* Flexibility to work across various areas within the company.
* Eligibility to work in Ireland.
* Proficiency in the English language.
Why Join Us?
At Bord na Móna, we offer a supportive and inclusive work environment, with opportunities for career growth and development. Bord na Móna is an equal opportunities employer.
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