At Howth Castle Cookery School, we believe in bringing together the most talented chefs and professionals to work together and provide wonderful guest learning and food experiences. We hire self-motivated people, train them to do their job superbly, and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity for a Front of Office and Sales and Marketing creative to join our team and contribute to the future success of Howth Castle Cookery School.
Main Duties:
* Provide an excellent customer service experience to all potential and existing students/guests.
* Understand and manage the online class booking system.
* Day-to-day managing of the admin office.
* Process online reservations, cancellations, and modifications promptly.
* Upsell castle tours, whiskey and wine tastings, musical experiences, etc.
* Understand the cookery school's policy on reservations, cancellations, vouchers, and no-shows.
* Ensure all guest/student queries are handled promptly and efficiently.
* Answer all student inquiries and provide a positive impression to all students and guests of the cookery school.
* Act as the point person for all email correspondence with tour group operators, acting as corporate client liaison and for our retail class programme.
* Collaborate with additional service providers to the school - whiskey tastings, castle tours, Hope Beer, Hidden Howth Experiences, and outside musicians.
* Liaise with the Accounts department regarding corporate rates, packages, and invoicing details.
* Work closely with all retail and corporate guest queries to secure bookings and provide follow-up and support (menu discussion and choices, dietary preferences, allergies, additional experiences, etc.).
* Liaise with Fingal Chamber of Commerce, Failte Ireland, and Tourism Ireland.
Initial point of contact to relay the requests of our guests/students. You'll coordinate and liaise with cookery school chefs/tutors/waiters and corporate events managers.
* Additional duties to facilitate the cookery school's operations as needed.
* Management of the cookery school's social media.
Key Requirements:
* Excellent communication skills.
* Self-motivated with a positive attitude.
* Passionate about food, hospitality, and customer service.
* Previous experience in a similar admin/sales and marketing role.
* Fluent in English with a very high standard of personal presentation.
This is a full-time role.
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