About FUEL
FUEL is an Experience and Entertainment Group. We operate from Dublin, UK and the US but we engage all over the world. We specialise in Brand and Employee Experience, Content, Production Services and Streaming, Technology, Festivals and Gifting.
We entertain, engage and inspire global audiences for world class organisations and brands. And we love it!
Overview of the Role
The IT and Systems Analyst will be accountable for the efficient operation of the FUEL tech stack. Providing first line support and IT business partnering to the client facing and delivery teams.
Working closely with the Finance and Operations teams, the role will work on the implementation of a new ERP assisting with training, change management, and troubleshooting.
The role requires a proactive individual who can troubleshoot and resolve issues efficiently
Responsibilities include but are not limited to the following:
* Reporting into the CFO
* Provide technical support to end-users for all systems in tech stack
* System maintenance and administration
* Support the testing and implementation of system changes
* On boarding/off boarding on all systems
* Designing and delivering internal training on systems
* IT asset register maintenance - Ordering & maintenance of IT equipment as and when needed across the whole business
* Working with third party service providers and support desks.
* Update and maintain all company software/technologies ensuring proper maintenance and installation
* Looking for innovative solutions to the companies use of tech in the everyday operations
* Manage contracts and licences for IT platforms
* Managing IT/Cyber security risk
Attributes & Skills
* Experience in administering and supporting end-user applications.
* Excellent working knowledge of G-Suite
* Proven ability to learn new technologies quickly.
* Excellent attention to detail and ability to handle multiple tasks concurrently.
* Ability to communicate IT/Systems to a wide range of skills
Who are we looking for?
* 1+ years of relevant experience, preferably in an agency setting
* Desirable: Degree in IT or related discipline or professional experience in a related field
* Ideally experience with an ERP system but not necessary
* Provide impressive references/referees
Working hours
The successful applicant will generally work normal office hours 9am to 5.30pm Monday to Thursday, and 9am to 5pm on Fridays. On occasion, they may need to work extra hours, including evenings and weekends.
Perks of the Job:
* Office located in the heart of Dublin 's Camden Street with access to major bus/ LUAS links
* Time in lieu for event days/over time.
* Competitive Salary
* A fun and fast paced environment, with energetic workforce
* Regular team building days
* Regular training and upskilling opportunities
* Dog friendly office
* Day off for your Birthday
* Remote working optional (this role will require the successful candidate to be based in office minimum 3 days a week)
* Annual 2 day away trip with team
* Sports & Social/ Wellbeing events