Homeless Services - Lead Project Group Manager
Dublin and Regional Services ROI
12 Month Fixed Term Contract
Remote/Hybrid Working
€61,701.00 per annum
About Depaul: Depaul believes that everyone should have a place to call home and a stake in their community. Our aim is to work with those who are socially excluded and marginalised by providing a quality led service in order to produce the best possible outcomes for those accessing our services. We strive to empower our service users to make choices and decisions about the way they live their lives. We work in partnership with central and local government, housing associations and other non-governmental organisations.
Depaul is an inclusive employer with a diverse workforce. We offer a standard 35 hour working week, generous leave entitlements and a pension scheme. We support all staff with regular supervision and a wide learning and development programme.
Hours: Five days per week (35 hours), normally Monday - Friday. Some work during evenings and weekends will be required and time off in lieu applies for extra hours worked. On-call duties will be required.
In conjunction with the Senior Services Manager (SSM) for Regions, the Lead Project Group Manager will be responsible for the operational management and development of the range of Depaul designated services and to ensure the effective and efficient delivery of the services provided. In addition, the Lead PGM will assist in the strategic and operational development and management of current and future services within the Regional ROI portfolio of services.
MAIN TASKS AND RESPONSIBILITIES:
1. PROJECT MANAGEMENT - Depaul group of Services
o To establish and provide support to the services staff teams and volunteers. To ensure the regular supervision of staff.
o To facilitate and maintain a healthy Local management team and to directly line manage other members of the management team.
o To be responsible for, and where relevant be involved in, the recruitment, induction, probationary assessments and appraisals of project staff in line with the organisation’s policy standards. To ensure that these staff are being managed effectively.
o To assess the training and development needs of staff and to develop training opportunities for them in line with good practice standards.
o To attend and, when required, to facilitate services staff meetings and review days, as appropriate.
o To ensure there is adequate cover on the staff and LMT rota at all times.
o To ensure the recruitment, supervision and support to relief / locum workers.
o To be involved in a year planning process for the services and to support the services through internal and external audit and evaluation processes.
o To ensure that the services are working well within the context of homeless services, to report to relevant meetings with stakeholders as appropriate and in conjunction with the Senior Services Manager and wider senior management group.
o To be willing to be telephoned off duty or called into the services in times of crisis.
2. DESIGNATED BUILDINGS
o To ensure that Health and Safety standards are met within the buildings in accordance with the organisation's Health and Safety policy.
o To be responsible for supporting the facilities team in managing maintenance and repair of the furnishings and fabric of the properties to a high standard and initiating the necessary repairs that may be required.
o To monitor any service contracts relating to the project’s building.
3. DELIVERY OF SERVICE PORTFOLIO
o To ensure that the practical needs of the service users are met. To ensure that all services are delivered to the service users according to the organisation’s policies and Quality Standards Framework.
o To develop and maintain a strong network of supports and healthy working relationships. These include links with appropriate statutory and voluntary agencies.
o To facilitate interagency working, to enable a high level of service to be provided to service users in the community and across all services provided, particularly in relation to multiple and pronounced needs.
o To be proactive and maintain links with local community and relevant agencies to ensure the projects are good neighbours.
o To ensure that service users receive a service appropriate to their choice and needs and where relevant to support service users to maintain their tenancies and where appropriate identify suitable accommodation.
o To ensure safe and secure environments are maintained to high standards of care/support.
o To conduct regular Service User surveys each year and feedback to senior services manager.
o To ensure the complaints procedure is well publicised and operated in accordance with the policy.
4. SPECIAL RESPONSIBILITIES
o To deputise for Senior Services Manager as and when required.
o Senior responsibility of incidents, accidents and risk to Health and Safety and escalating as appropriate in line with organisational expectations.
o To be part senior on call rota.
o Responsible for a number of line reports, including Project Group Managers and Deputy Managers.
o Facilitate and charge internal meetings as required.
o Support strategic oversight of one or more services within the thematic structure as agreed.
o To contribute to the overarching services management team in your service area.
o To contribute to the strategic planning process where directed by senior management.
o To undertake additional areas of responsibility within the services department as required.
o To assume project group management responsibility over more than one service or project as determined by senior management.
o To be involved in the Service department year planning and internal audit process.
o To actively encourage projects, connected to the role, to review their aims and the service they are providing on a regular basis.
o To work with relevant departments (i.e., HR, Finance & Corporate Services, Fundraising & Communications) to ensure both qualitative and quantitative information is maintained and communicated to the benefit of the service user group.
o To keep abreast of current and potential new legislation from central and local government that will affect the operation of the organisation’s activities.
o To identify gaps in the overall provision of services for your agreed services.
o To take a lead role (in conjunction with senior management and board) in driving forward the strategic development of agreed services.
o To represent the organisation in any strategic or operational fora, in conjunction with senior management.
5. POLICY IMPLEMENTATION AND DEVELOPMENT
o To develop service delivery policy and good practice in the running of projects which are managed by this post and contribute to development for The Organisation’s service delivery section as a whole.
o To carry out project appraisals for other projects which currently or may in the future exist and report findings to the senior service team.
6. FINANCE & CORPORATE SERVICES
o To be responsible for controlling expenditure within designated services in line with budgets.
o Ensure petty cash and finance management procedures are followed and that adequate records are kept and budgets adhered to.
7. LIAISON
o To attend Service management team and Project Management Group meetings and other internal or external meetings as required.
o To represent the organisation externally with a wide range of other voluntary agencies, statutory partners and other funders as agreed with senior management.
8. OTHER RESPONSIBILITIES
o To undertake duties and working hours appropriate to the requirements of the post.
o To be available to respond to crisis that may arise in any of the projects that come under your jurisdiction.
o To participate in the organisational 24/7 On-Call rota.
9. GENERAL RESPONSIBILITIES
o In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner, which meet the strategic aims and objectives of the organisation.
o To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs as well as those that you line manage.
o To ensure that all the organisation’s policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
o To contribute to the effective implementation of the organisations Equal Opportunities Policy as it affects both the Organisation and its work with service users.
o To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of the organisation.
o To have a flexible working style to ensure the successful delivery of services by the project.
o Undertake any other duties that may be required which are commensurate with the role.
PERSON REQUIREMENTS:
ESSENTIAL CRITERIA
* A third level qualification (or equivalent) AND at least 3 years’ experience managing a group of services within an Organisation. This experience must include responsibility for the management of staff, budget and strong external agency communication and relationship building.
* OR
* At least 5 years’ management experience as above.
* The ability to manage and supervise a team.
* The ability to manage a budget.
* The ability to respond calmly in a crisis and guide and manage others.
* The ability to liaise effectively with Staff, Management, and other service providers and represent the Organisation at a management level.
* An understanding of the statutory and voluntary sector resources available to homeless people.
* Full clean driving license and access to own car mandatory. Candidates must be willing to travel all over Ireland frequently.
DESIRABLE CRITERIA
* Three years’ management experience working for an Organisation dealing with social exclusion.
* Demonstrable experience of being responsible for or project managing aspects of significant change in an Organisation.
Applicants must be eligible for registration with CORU as a Social Care Worker, demonstrating compliance with the required professional standards and qualifications outlined by the regulatory body. This eligibility ensures that candidates possess the necessary education, skills, and experience to meet the competencies expected within the social care profession in Ireland.
WHY WORK FOR US?
Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?
We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:
* We celebrate the potential of people.
* We put our words into action.
* We aim to take a wider role in civil society.
* We believe in rights and responsibilities.
If you choose to work for Depaul we offer:
OUR BENEFITS
* Annual Leave: Up to 3 years' service: 25 days per year; 3 years' up to 5 years' service: 27 days per year; Over 5 years' service: 30 working days per year (Exclusive of bank and statutory holidays).
* 10 public holidays each year with Good Friday as discretionary day.
* Paid day off on public holidays for Non-Shift Workers.
* Pension matched by the employer.
* Health Assistance: Each staff member gets access to a health cash plan.
* Life Assurance: Four times salary.
* Maternity / Adoptive Leave: 18 weeks full pay.
* Paternity Leave: 2 weeks full pay.
* Sick Leave: Entitlement to sick pay starting from day 1.
* Employee Assistance Program (EAP): A confidential counselling service available 24/7.
* Learning and Development: Various training opportunities.
* Hybrid/Flexible working: Support for flexible working arrangements.
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