Teamworx are recruiting for a Customer Service Agent for their client based in North Dublin.Overview Would you like a new job where you can deliver an outstanding and memorable experience to customers?
As part of an experienced team working with a leading bathroom brand, you will play a part in delivering exceptional customer service.
We believe support matters, and supporting our customers, and our Customer Experience Team is at the heart of how we deliver this service to our customers.
We pride ourselves on being big enough to take responsibility and small enough to keep it personal.
If you would like to work as part of this award-winning team, we would love to hear from you.
Our business is deeply committed to excellence in everything we do for customers, consumers, and employees alike.
Our client has been recognised in the Deloitte Best Managed Companies in Ireland awards with the Gold Standard.
Our core values which guide our actions are Support, Openness, New Thinking, Ambition, and Sustainability.
Hours of Work Monday - Friday 8.30 am - 5.00 pm (Full Time / Perm position)
Generous salary DOE20 annual leave days + Company Day on Good FridayCompany Pension Scheme after 6 monthsChristmas BonusGenerous Employee DiscountVHI Employee Assistance ProgramBike to Work SchemeEmployee Referral SchemeResponsibilities Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround timeChase and follow up on estimated arrival times from the purchasing team and advising customers with updatesManaging back orders to strict deadlinesDealing with all customer queries to the required standardSupporting the customer service, technical support and showroom teams with other customer requirements when necessaryInvolvement in standards improvements and progression with the customer experience managerPromote products and offer alternatives that will benefit our customersSupport and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposesMaintaining excellent customer relationshipsBuild and maintain excellent product knowledgeEnsure effective communication with all departmentsLiaising closely with the warehouse and finance teams on outgoing orders and customer returnsRequirements Proven experience in dealing with customer queries to the point of resolutionExcellent customer facing, telephone and electronic communication with a proven ability to be able to listen to customer queries and respond appropriatelyProven ability to solve problems and exude calmness under pressureWell organised and excellent attention to detailThird level qualification in business or related field is desirableFor more information on this exciting role please contact Maurice on 045 898037.
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