My client is looking for a field service HVAC Technician.
The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role in delivering the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity, enhance the overall customer experience, and improve operational technical processes.
Responsibilities
Key Responsibilities:
* Diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
* Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire, and Commissioning workloads.
* Build and maintain strong relationships with customers, acting as a trusted point of contact.
* Collaborate with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
* Use cutting-edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
* Generate regular reports on completed invoiced work orders.
* Foster strong relationships with customers through exceptional customer service.
* Communicate with supervisors, regions service managers, senior technicians, and customers on updates and to drive continuous improvement.
Internal Controls And Administration
* Proven experience in a service or field-based technician role.
* Strong knowledge of customer service principles.
* Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
* Analytical thinking and problem-solving abilities.
* Proficiency in using Apps, diagnostic software, and MS Office Suite.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
HVAC and Refrigeration Equipment Manufacturing, Engineering Services, and Repair and Maintenance
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