Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity.
With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy.
Designed to offer radical transparency and reward energy efficiency, Yuno Energy's app-first approach provides a clear view of users' energy habits, detailing every hour, unit, and cent of their usage - with just a few taps.
We're offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that's part of a wider group with over 500 employees.
Apply today and become part of a fast-moving, forward-thinking company dedicated to innovation and growth.
The Role:
We are seeking a highly motivated and detail-oriented Billing Operations Analyst to join our team.
Reporting to the Commercial Billing and Implementation Manager, the successful candidate will play a crucial role in ensuring accurate billing processes, handling data analysis, resolving billing issues, and supporting the overall operational efficiency of the billing cycle.
As part of the operations team, you will work closely with other departments, including customer service, sales & finance to provide timely and precise billing information while adhering to industry standards and regulations.
Key Responsibilities:
Billing Cycle Management:
Operate the end-to-end billing process for Yuno's commercial customers, ensuring accuracy, timeliness, and completeness.
Review and verify usage data, tariff structures, and customer accounts to generate accurate invoices.
Coordinate with the IT department, Software providers and other teams to resolve system issues and ensure smooth integration of billing data.
Data Analysis and Reporting:
Analyse customer usage patterns, billing discrepancies, and performance metrics to identify trends and anomalies.
Prepare regular and ad hoc reports to monitor billing accuracy, revenue recognition, and performance against KPIs.
Conduct regular audits of billing records, invoices, and customer accounts to identify discrepancies or anomalies.
Assist in the preparation of financial reports for internal stakeholders and external auditors.
Discrepancy Resolution:
Investigate and resolve billing discrepancies Respond to customer inquiries and complaints regarding billing issues, ensuring prompt and clear communication.
Work with cross-functional teams, including customer service and finance, to resolve complex billing disputes.
Process Improvement:
Analyse processes, systems, and data to identify areas of improvement and implement corrective actions.
Recommend and assist in the implementation of system or procedural changes to optimise billing operations.
Participate in continuous improvement initiatives and collaborate with IT teams to enhance billing systems.
Required Skills and Qualifications:
Bachelor's degree in a numerate field.
At least 2 years of experience in a similar role Familiarity with energy pricing models, tariff structures, and energy billing platforms.
Excellent analytical, problem-solving, and troubleshooting skills.
High attention to detail with the ability to work efficiently under tight deadlines.
Proficient in MS Office, with advanced Excel skills.
Proficiency in data analysis tools (e.g.
SQL).
Strong communication skills.
Ability to adapt to a fast-paced environment and manage multiple tasks effectively.
Ability to adapt to changing industry trends and regulatory requirements.
Career Incentives & Benefits Competitive salary & bonus structure Pension Contribution Scheme Health Insurance Group Scheme & EAP with Laya Healthcare Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service.
Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events.
Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme With Yuno Energy, we are growing at a lightning-fast pace and continuing to offer customers new ways of managing their energy.
Yuno Energy is an Equal Opportunity Employer.
We believe in treating all our employees, customers, and other stakeholders with dignity and respect.
We're looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers.
We encourage applications from people with diverse backgrounds and experiences.
This is not the first time Yuno Energy has disrupted the market through innovation.
In 2010, our team also created PrepayPower, Ireland's largest Pay-as-You-Go energy provider.
Back then, as today, we recognised that people needed greater control over their home energy.
As early adopters of smart meter technology, we've built app-based services that are now used by (170,000) customers across Ireland.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
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