**Senior Business Analyst Role**
We are seeking a highly experienced Senior Business Analyst to join our Financial Services Advisory Practice, working on diverse projects and programmes.
The ideal candidate will have a background in digital transformation and strategic change projects, with expertise in planning, execution, monitoring, control, and delivery for banking partners.
Key Responsibilities:
* Engage with business users to understand problem statements and agree on project scope.
* Conduct interviews with product owners to develop customer-driven processes and identify opportunities for improvement.
* Document process models and gather statistical data to support business cases for change.
* Research best-in-class industry processes to support digitization and simplification of customer journeys.
* Design and implement digital strategies to enhance customer retention and loyalty.
* Employ process modelling techniques to capture requirements and work collaboratively with cross-functional teams.
Requirements:
* Design thinking and ability to manage multiple stakeholder expectations.
* Effective communication and collaboration skills.
* Experience in documenting business cases, business process modelling, and requirement elicitation through workshops.
* Strong understanding of Agile and Waterfall SDLCs.
* Bachelor's degree (2.1 or higher) in a related field; Master's degree preferred.
About NTT DATA Services:
We are a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.
We are an equal opportunity employer and welcome qualified applicants from diverse backgrounds.