We would like to invite applications for the following, 39 hours, Specified Purpose Contract (Maternity Cover).
IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment.
Assisted Living Service – Scheduling Officer
As a Scheduling Officer, you will be expected to support the delivery of Assisted Living Services (ALS) to children & adults with physical disabilities and older persons team to ensure that a quality person-centered continuous service is delivered. This will be achieved through close collaboration with the ALS teams and other IWA colleagues and by effective communication with staff and members.
Main Duties and Responsibilities
1. Manage incoming calls to the service.
2. Create and maintain effective staff rosters to ensure continuous service delivery.
3. Provide staffing for absences caused by training, sick leave, annual leave, and long-term leave.
4. Maintain absence management/other relevant records on all ALS systems, providing regular reports to the line manager.
5. Maintain regular contact with members and ALS staff regarding day-to-day changes or as directed.
6. Assist the ALS Co-Ordinators to enhance the supports to PAs (recruitment, induction, shadowing/introduction, probation, supervised practice, peer support meetings).
7. Understand and adhere to established IWA policies and procedures.
8. Seek and implement continuous improvement opportunities to maximize service and efficiencies, and support the ALS team with systems implementation and development.
9. Develop and maintain excellent working relationships with regional ALS colleagues.
10. Participate in and lead ALS project initiatives in consultation with ALS management.
11. Operate at all times in a flexible and efficient manner.
PERSON SPECIFICATION
Training, Experience and Qualifications
1. Minimum qualification required at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care, Allied Health, Community Development, Disability, Business Management.
2. Experience in scheduling/rostering of complex processes highly desirable.
3. Excellent IT skills essential in particular Database systems, Scheduling/Rostering Software, CRM systems, and other database applications.
4. Office and Customer Management as well as Supervisory experience is desirable.
Knowledge and Skills
1. Excellent communication and interpersonal skills.
2. Strong planning and organizational skills; ability to prioritize various commitments.
3. Solution-focused and excellent problem-solving skills.
4. An ability to analyze, interpret, and present information.
5. Strong attention to detail.
Behaviours
1. An ability to build strong relationships.
2. A team-based, consultative, and highly flexible approach.
3. Be of good character.
4. Ability to work in a pressurized environment.
5. Display of high degrees of flexibility with an ability to quickly adapt to change.
6. Communicating and Influencing.
7. Motivating and Empowering.
8. Planning and Organizing.
9. Quality and Customer Focus.
10. Critical Analysis and Decision Making.
Salary between €32,269 up to €49,298 (DOE).
Excellent working conditions.
A commitment to the ongoing training and development of all employees.
25 days annual leave.
Access to Occupational Pension scheme and group VHI & HSF Health Cash Plans.
Employee Assistance Service.
The closing date for applications is Friday, 31st January 2025.
Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.
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