Job Title
Support and Recovery Manager– Domestic Violence Refuges and Associated Services
About the Job
The Support and Recovery Manager will have overall responsibility for the strategic and operational management of specialised domestic violence refuge and associated services, ensuring the highest standards of support for victims and survivors of domestic violence and abuse.
Key Responsibilities:
* Strategic and Operational Leadership: Provide leadership, direction, and management of safe refuge services, ensuring a cohesive integrated approach with all SDVS pillars. Develop and implement policies, procedures, and operational plans to ensure Safe refuge services, offering a high-quality, survivor-centred service, grounded in a trauma-informed approach fostering a recovery model of practice.
* Governance, Compliance & Risk Management: Ensure compliance with oversight from the Director of Services the implementation of (AHBRA) Approved Housing Body Status Standards. Implement systems and processes in line with (CRA) Charity Regulator to ensure that SDVS achieves its charitable objectives with integrity and is managed in an effective, efficient, accountable and transparent way.
* Staff Leadership, Management & Development: Cultivate strong, values-driven leadership across the team by providing guidance, mentorship, and strategic direction, fostering a culture of collaboration, accountability, and continuous improvement.
* Service Delivery & Survivor Support: Ensure the refuges provide a safe, supportive, and confidential environment for women and children. Oversee risk assessments, safety planning, and case management processes to ensure best-practice interventions.
* Maintain Staff Development and Training: Develop and maintain high-quality standards of service delivery for staff in line with best practice models and developments.
* Partnership & Advocacy: Build and maintain relationships with Tusla, An Garda Síochána, Local Authorities, Housing Bodies, the Courts Service, and community organisations to improve support for victims-survivors.
* Financial & Resource Management: Oversee budgets for Refuge services, ensuring effective financial planning and compliance with funder requirements.
About You
Essential Qualifications & Experience:
* Level 8 or above in Social Care, Social Work, Community Development, or a related field.
* Minimum 5 years experience in a crisis management role within the domestic violence, residential social care, homeless or community sector.
* 5 years of direct experience managing people, services and teams.
* Strong leadership and team management experience, including managing multidisciplinary teams across various locations.
Other Requirements:
* Full clean driving licence and willingness to travel between refuge sites.
* Available to form part of the On Call Out of Hours panel.
* The ability to work flexible hours, evenings or weekends is an essential requirement.