The Powerscourt Hotel, Resort & Spa is currently recruiting for a Reservations Agent who is highly motivated, well organised and passionate in delivering memorable experiences to join our Reservations team.
This role offers a competitive Salary and ongoing training.
About Powerscourt Hotel Resort & Spa: Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic.
At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people.
We provide a comprehensive training programme relevant to your new role and our business.
We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotels throughout Ireland and operate under the Marriott International, Autograph Collection.
About the Role: As a Reservations Agent, you will be the first point of contact for our guests, representing the Reservations Department in a friendly, energetic and professional manner by telephone and email consistently delivering a Five-Star level of service to our guests in a fast-paced environment.
You will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed guest expectations.
Main Tasks or key responsibilities: Orchestrate and/or prepare the arrival of guests.
Handle all guest opportunities by following the guidelines and ensuring guest satisfaction.
Energise the Guest Relations process in daily contact with other departments.
Review preferences to ensure they are actionable prior to entering the hotel systems.
Knowledge of Opera, Open Table, MARSHA would be desirable.
Maintain telephone etiquette and verbiage standards.
Maintain complete knowledge of: All hotel facilities/services, hours of operation All guest room layouts, bed types, decor, appointments and locations Availability for any given day Restricted dates All packages and promotions Specific arrangements between hotel and travel agencies Entertainment/special events scheduled in the hotel Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Process all reservation requests, changes and cancellations received by phone, fax, mail, and internally.
Monitor and maintain waitlists daily.
Compile and maintain information for daily/weekly/monthly reports.
Complete the departmental checklist.
Successful completion of the training/certification process.
Maintain complete knowledge and proper working condition of daily hotel operations.
Review future reservations check for duplicate bookings, cancellations and special requests.
Communicate necessary errors or needed updates on the hotels website.
The ideal candidate will possess: Excellent command of the English Language, both written and oral.
At least one years experience working within a Hotels Reservations or Reception department.
Ability to focus and multitask, to use time efficiently; prioritise and organise work.
Ability to work well under pressure Ability to input and access data in software applications (Opera PMS, Open Table, MARSHA, etc).
Ability to work cohesively with other departments and other team members.
Ability to work flexible hours, including weekends, holidays and evenings.
Ability to convey a professional image and personality exuding confidence and leadership skills.
Ability to interact and engage with all guests in a pleasant manner.
Ability to sell the propertys features.
Ability to understand and respond appropriately to guest enquiries and needs while remaining calm and courteous and provide accurate and correct responses.
Ability to provide clear and pleasant telephone communication in English with proper grammar.
Why join our team: Competitive Salary Additional leave in line with service after two years of service Monthly contribution towards employees Health and Wellbeing after two years of service Complimentary employee bus service to and from Bray Dart station daily Learning and Development with opportunities for career progression Employee Hotel Discounts for Marriott and MHL hotels.
Complimentary Car Parking Meals while on duty Employee Recognition Awards Uniform provided and laundered You will be contacted within 5 working days should your application be brought to the next stage of the recruitment process.
Skills: Reservations Hotel Opera Customer Care