RA Consulting Dublin, County Dublin, IrelandHospitality Sector Client - Head of Cafe Restaurant Operations- Exciting opportunity to join a fast-growing, dynamic, and multi-award-winning company in the Hospitality Sector.- You will build on the organisation’s proven track record in concept design, establishment, and the operation of existing and new business units.- The position of Head of Operations (Dublin Airport Operations) will be instrumental in supporting the achievement of the company’s 3-year revenue target – €100m per annum.- Reporting directly to the CEO and Board, you will work with senior colleagues to refine systems/processes and deliver operational excellence.Person Description- Strong commercial, strategic, and financial acumen, with an eye for detail and a track record in establishing, growing, and successfully managing fast-paced business units.- Proven experience in operations planning, quality, optimising revenues, managing costs, identifying strategic opportunities, sales/marketing, and delivering business growth.- Instinctive and energetic leader and credible communicator – motivating teams and applying strong emotional intelligence.- Analytical leader who empowers and motivates team members in delivering operational and service excellence.Position DescriptionOperations, Financial Performance & Cost Control- Proactively review and manage revenue and P&L accounts for 4 separate airport operational units, and develop proposals/business cases to enhance financial contribution of each.- Develop commercially informed proposals and recommendations to enhance unit efficiency and profitability.- Oversee and ensure effective management/delivery of performance across units and provide associated guidance/direction to direct reports.- Lead and work with Unit Managers to inculcate best practice across all operations and promote/develop related standards/practices/KPIs across the units.- Establish procedures, protocols, and KPIs to ensure that Unit GMs manage rosters/labour costs, stock, risk, security, etc.Customer Experience & Process Design- Systematically review all processes, operations, and the customer service experience in each unit to optimise efficiency, address shortfalls, and enhance the customer/business propositions.- Work with and challenge Sales & Marketing team to define, agree, and implement approaches to product/service/menu offerings at different units.- Ensure/enhance quality of produce/supplies and reduce associated costs. Undertake annual reviews and ensure effective management of all LTAs.- Work with Executive Head Chef to review systems to ensure ongoing compliance with health/hygiene standards.- Project manage and oversee re-design and fit-out of re-imagined units, identifying logistical requirements necessary to ensure efficient operations.- Review/develop unit floor plans and process flows, recommend enhancements, and manage fit-outs in accordance with agreed implementation plans.Best Practice & KPIs- Establish best practice as a discipline within and across teams to include the design, customisation, and implementation of supporting systems/processes.- Develop performance dashboards and KPIs for direct reports and ensure that each manager completes/submits performance reports in accordance with required timelines.- Develop audit schedule and ensure full compliance with agreed practices, protocols, and SOPs.- Ensure unit managers enhance performance and meet all compliance obligations.- Work closely with Group HR and Risk to ensure a consistent approach to the management of all HR issues.- Review and update protocols for inspections to ensure ongoing compliance with health/hygiene standards.Seniority levelExecutiveEmployment typeFull-timeJob functionManagement and Manufacturing
#J-18808-Ljbffr