Ottolenghi is a celebrated group of restaurants and delis known for vibrant, creative dishes and exceptional hospitality. Our venues offer a warm and welcoming atmosphere, where guests can enjoy a diverse menu inspired by Middle Eastern and Mediterranean flavours.
Our newest venue in Richmond is now open, and we are looking for an Shift Manager / Administrator to join our team. This is an exciting opportunity to be at the heart of a brand-new operation, ensuring the smooth running of both front- and back-of-house.
This role is a mix of office work and hands-on shifts on the floor and in the shop, making it perfect for someone who enjoys a dynamic environment. You’ll handle key administrative tasks—such as daily cash-ups, banking, menu updates, and managing online ordering—while also working on the floor as a waiter and shop assistant when needed.
As Shift Manager / Administrator, You Will:
* Support the General Manager and team with daily admin, including cash-ups, banking, and invoicing
* Oversee online ordering systems, event coordination, and catering logistics
* Develop and maintain agent, corporate, event organiser, and third-party databases
* Build sales & events leads
* Work with the catering and marketing department to drive pro-active sales opportunities and develop and maintain key relationships with local businesses, residents etc
* Assist with menus, ensuring updates and accuracy
* Work shifts on the floor as a waiter and in the shop as a shop assistant to help maintain smooth service and guest experience
* Ensure all back-office functions run efficiently while remaining actively engaged in front-of-house operations
The Ideal Candidate Will:
* Have previous office administrative experience in a restaurant or deli environment
* Experience working within a hospitality setting as a shift manager
* Be highly organised, with excellent attention to detail
* Be comfortable using office systems and software
* Enjoy a varied role that includes guest-facing service
* Be proactive, adaptable, and able to switch between administrative and hands-on tasks
* Foster a positive work environment and support the team in all aspects of daily operations
What’s in It for You?
* A dynamic and varied role—no two days are the same!
* Tuesday to Saturday – day shifts only!
* 50% staff discounts at our shops, restaurants, and online
* Health benefits through work-sponsored health insurance
* An expanding company with opportunities for career growth
* Company pension & 28 days paid holiday
* Enhanced Maternity, Adoption, Surrogacy, or Primary Care Giver Parent Pay and Paternity Pay after 2 years of service
* Monthly cooking demos, food, wine, and cocktail workshops in the Ottolenghi Test Kitchen
If you’re an organised and hands-on Shift Manager with hospitality experience who enjoys both the operational and guest-facing side of the business, we’d love to hear from you!
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