JOB DESCRIPTION
Position: Accommodation Manager
Reports To: Rooms Division Manager
Department: Accommodation
Primary Purpose:
The Executive Head Housekeeper supervises and coordinates activities of accommodation supervisors, assistants, line porters, public area cleaners, and floor supervisors. He/She assists in managing and directing the day-to-day operations of all Housekeeping and laundry functions. Participates in and enforces quality assurance for the Housekeeping Department and department cost control measures.
Responsibilities and Duties
1. Should have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff.
2. Obtains a list of vacant rooms to be cleaned immediately and a list of prospective checkouts or discharges to prepare work assignments.
3. Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness.
4. Prepares and distributes the room assignment sheet and floor keys to accommodation assistants.
5. Maintains clear and efficient communication and coordination with the Front Office and other departments of the hotel.
6. Schedules the cleaning of room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
7. Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, and elevators.
8. Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors, and tracks.
9. Schedules cleaning of all meeting rooms after a completed function.
10. Schedules deep cleaning of all meeting rooms on a periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
11. Inventories cleaning supplies and linen stock to ensure adequate supplies.
12. Investigates concerns regarding housekeeping service and equipment and takes corrective action.
13. Provides support to the Rooms Division Manager in all areas of Housekeeping operation, such as staff training, coaching, counseling, and enforces the hotel's standard operating procedures.
14. Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
15. Advises manager, reception, and admitting personnel of rooms ready for occupancy.
16. Rewards employees who use their empowerment to meet or exceed guest expectations.
17. Prints all housekeeping-related reports and traces from PMS.
18. Assists in controlling expenses by the housekeeping department.
19. Confirms all housekeeping staff members have arrived or finds substitutes for absent employees.
20. Maintains high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
21. Reviews outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines.
22. Coordinates with vendors e.g., laundry services and other outsourced services.
23. Attends to any guest complaints and takes service recovery measures if required.
24. Submits requests for repair and periodic maintenance of cleaning equipment.
25. Prepares store requisition, purchases other supplies and equipment, and monitors par stock on all housekeeping guest supplies and linens.
Other Routine Responsibilities:
1. Coordinates with front office and sends room discrepancy lists.
2. Selects, staffs, recruits, hires, and trains qualified housekeeping candidates.
3. Attends training workshops to perfect housekeeping techniques and procedures and enhance management skills.
4. Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.
5. Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints and to make recommendations to improve service and ensure more efficient operation.
6. Orients and familiarizes new personnel with hotel facilities and operating hours.
7. Controls all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
8. Oversees any guest communications from housekeeping.
PREREQUISITES:
1. Education: Hotel management diploma or equivalent. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar; excellent understanding of the English language, in both written and verbal.
2. Experience: Minimum 2 years housekeeping experience in a management capacity, 2 years line level experience in all aspects of the Housekeeping Department.
Skills:
Training, Leadership/Management Skills, Attention to detail, Previous experience, Motivator, Commercial knowledge
Benefits:
Remuneration, Parking, Perks, Meals on duty
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