Job Title: CS Legal GDPR Administrator
About the Role
We are seeking a highly motivated and detail-oriented CS Legal GDPR Administrator to join our team at Ryanair's Headquarters in Airside Business Park, Dublin.
Duties
* Process Data Subject Access Requests (DSARs), addressing claims associated with requests, such as those related to EU261 and refund claims.
* Assist the Data Protection Team in investigating possible data breaches.
* Provide ongoing support to the Customer Service Legal Team and the Data Protection Officer (DPO).
* Work closely with a wide range of internal and external stakeholders, particularly in the Customer Service, Legal and Operations departments.
* Support the CS Data Protection Executive in identifying the root causes of GDPR escalations and collaborate with relevant teams to improve processes and prevent future issues.
* Prepare and share feedback and training materials with in-house teams to address barriers to success and improve GDPR knowledge and understanding.
* Track and document the volume and nature of GDPR cases received.
* Handle a variety of ad-hoc tasks as required.
Requirements
* Interest in GDPR regulations.
* Ability to work under tight deadlines.
* Experience working with Customer Service, Legal, GDPR or other claims.
* Strong investigative skills with keen attention to detail.
* Excellent stakeholder-management skills.
* Customer-oriented approach.
* Interest in the airline industry and operations.
* Numerate and comfortable working with data.
* Full professional proficiency in English (written and spoken) required, and fluency in additional European languages would be highly regarded.
* Excellent organisational, planning, and record-keeping skills; this is a busy role with a high volume of work.
* Quick learner with the ability to show initiative.
* Proficient in Microsoft Office, including Word, PowerPoint, and especially Excel.
* Familiarity with Ryanair's internal systems would be an advantage.
Benefits
* Competitive salary
* Discounted and unlimited travel to over 230 destinations
* Defined Contribution Pension Scheme
* Death in Service Benefit – Up to 2 times of annual basic salary
* 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
* Option for up to 5 additional unpaid leave days per year
* Cycle 2 Work Scheme
* Unrivalled career progression