This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Dublin, Ireland.
Purpose of the Role:
To provide specialist, training and service support of an operational Critical environment providing 24/7/365 on-site support of a production data center facility. The Technical Specialist is responsible for the emergency response, training and maintenance of critical services within the data center environment. These activities typically include the planning activities daily ensuring all aspects of the shift & facility are covered & monitored during your day. All paperwork associated with the planned maintenance visits of vendors - based on the main sub-contractor schedule for each contract year - is ready and in place for the operations team (locks, tags, procedures etc.). It is the Technical Specialist's responsibility to coordinate critical activities across facilities.
Responsibilities:
* Reports to Technical Lead under the direction of the Critical Facilities Manager. Responsible for the supervision of the Critical Maintenance schedules and training across facilities.
* Manage and ensure the successful operation, maintenance, and repair of all critical environment systems while maintaining 100% uptime to all critical power systems on site at all times.
* Prioritize and assign PPM’s /TT’s planned & unplanned work orders to achieve & maintain 100% compliance every month.
* Adhere to all quality, health & safety, and environment policies within the domain.
* Coordinate ongoing maintenance and activities within the Data Centre, maintaining full awareness of all activities and prioritizing them in conjunction with the facility Specialist.
* Ensure all subcontractors are inducted and permitted to work within the domain prior to issuing permits to work.
* Review subcontractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures prior to issuing permits to work.
* Attend all switching activities and act as K2’s Senior Authorized Person.
* Ensure completion of all scheduled PMs by your shift team to achieve 100% PM compliance.
* Update and log all activities/time on CAFM, ensuring your shift team does the same.
* Ensure all DCS are trained on all systems and conduct game days regularly across facilities.
* Ensure full PPE and safety practices are followed and shared.
* Drive all shift teams to achieve acceptable scores on the team KPI Scorecard as located on CAFM.
* Provide input into and develop site-specific procedures including EOPs, SOPs, MOPs, Aps, and EOP Drills as issued by Management.
* Be fully conversant with the site Emergency Response Plan and cooperate with the SOC/FOC during site emergencies.
* Report health and safety breaches and concerns to your manager as soon as possible. Complete a minimum of 4 drills per month.
* Escort and supervise/monitor the work of third-party engineers and subcontractors to ensure compliance with site standards.
* Develop a good working relationship with all members of K2 staff and customer representatives.
* Carry out Toolbox talks once every shift rotation to achieve & exceed your shift team's monthly target, ensuring all talks are signed off and issued to the contract support upon completion.
* Ensure the professional image of K2 is presented to clients and visitors at all times while on site.
* Adhere to all K2 quality, health & safety, and environmental policies and documentation requirements while performing work.
* Undertake other tasks as defined and requested by local management.
Working environment entails:
* Walking job sites with areas of uneven terrain.
* Working at heights.
* Regularly lifting and/or moving items and participating in group lifts.
* Working shifts longer than eight hours in duration.
* Coordinating body movements when using tools or equipment.
* Bending or twisting the body to access equipment while working.
* Performing physical tasks throughout the day.
* Using hands to manipulate small wires and objects.
* Pushing or pulling objects into position.
* Working in a noisy environment.
* Working in confined spaces.
Circumstances:
* The Technical Specialist is the next point of contact after the Shift cover technician to cover shifts during emergency situations to provide holiday and sickness cover at short notice. Flexibility in working patterns is required to support business and operational demands.
Please note:
* All details are provided for guidance only and do not limit the responsibilities and accountabilities of the job.
* Full details of employment terms and conditions are provided within offers of employment, the employment handbook, and appropriate policies within the company.
* This document does not constitute an offer of employment. Offers are only valid when provided in writing through Human Resources.
Skills set and Qualifications Requirements
* Bachelor's Degree in Mechanical or Electrical from an accredited college or university.
* Minimum 1-3 years of working experience in a Data Centre environment preferred.
* Effective communication and proficiency in spoken and written English.
* Flexibility in working patterns to support business and operational demands.
* Good working ability on Microsoft Office Products, particularly Excel, Word, Outlook, and PowerPoint.
* Committed to the delivery of excellent customer service.
Interpersonal Requirements
* Committed to the delivery of excellent customer service.
* Calm manner, able to work under pressure.
* Self-motivated, with the ability to work on own initiative.
* Punctual and reliable.
* Good attention to detail.
* A team player, able to work with colleagues and client staff at all levels.
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