Retail Manager - Mallow, Co. Cork
Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. The core business is through the traditional Builders Merchants division. Main brands include Chadwicks, Cork Builders Providers, Davies & Telfords. In addition, and through organic growth and acquisitions the Group have established a range of brands which are close to the core but offer a uniquely different range of products. These include Heitons Steel, Panelling Centre, Morgans Timber, Proline, Sitetech & Rooney's Hardware.
Principle Objective
To take full responsibility for the day to day running of the Retail store and to ensure that the store is visually merchandised to an excellent standard and to ensure that the highest levels of Customer Service are given at all times.
Knowledge & Experience
* Ability to work in a high paced environment and to multitask
* Familiarity with local market a plus
* Excellent interpersonal skills with a positive attitude and energy
* Previous retail sales experience in home improvements or the Builders Providers industry is ideal but not essential
* Exceptional communication and teamwork skills
* Keen eye for detail
Key Responsibilities
* Development and rotation of new and existing products within the branch
* Excellent customer service at all times including phones
* Design and implementation of planograms to optimise product sales and development
* Ensure showroom displays are installed in a timely manner to company standards, liaising as necessary with Marketing
* Organise showroom maintenance and refits as needed
* Merchandising and pricing of stock including shelf edge labelling and signage
* Manage stock levels, ordered by delegated staff using templates provided
* Maintain a high standard of product presentation and display in the branch
* Provide coverage and support for the Trade Sales Counter as needed, ensuring excellent customer service and smooth operations during periods of absence or high demand
* Provide accurate and timely quotes to customers for showroom items in the absence of the Showroom Advisor, adhering to pricing guidelines
* General housekeeping
Essential Competencies
* Ability to prioritise workload
* Effective team working and networking skills
* Commercial awareness and numeracy skills
* Excellent interpersonal and customer-facing skills
* Strong sales skills and negotiation skills
* The flexibility and willingness to learn
* Target driven with the ability to think strategically
* Excellent organisation skills and attention to detail
* Excellent communication skills, both oral and written
* Negotiation and analytical skills
* A positive attitude
* IT literacy and the ability to handle analytical data
Contract Type
* Permanent
* Full time 39 hour contract
* Working week Monday to Friday, may be required to take part in the Saturday roster
Our Benefits Include
* Competitive Basic Salary
* Private Health Care
* Sick Pay Scheme
* Paid Maternity and Parental Leave
* Pension Scheme
* Colleague Saving Scheme
* Profit Share Scheme
* Colleague Discount
* Educational Assistance
* Wellness initiatives
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