The anticipated salary range for this role is between and. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Role Description
Install and configure servers. Perform upgrades and maintenance on all IT infrastructure hardware. Install and configure server operating systems, file server structure and protocols, back-up systems and firewalls. Monitor system performance daily. Provide support on all IT infrastructure-related issues. Manage incident response for any major outages.
Role Objectives: Delivery
Maintain Unix & Linux servers. Perform upgrades and maintenance on all IT infrastructure hardware. Maintain server operating systems, file server structure and protocols, back-up systems and firewalls. Provision services and accounts for new users. Manage software library and perform updates as needed. Run monitoring and reporting utilities, operations logs and access auditing tools. Monitor system performance daily and generate reports on key metrics such as storage capacity, server resource utilization, connectivity and uptime, back-up performance and incident logs. Provide support on all IT infrastructure-related issues and escalation support for all other IT departments. Collaborate incident response for any major outages. Maintain disaster recovery systems and implement DR plans as needed.
Role Objectives: Interpersonal
Support other IT departments requiring additional expertise to resolve user issues or provide internal support on system performance or maintenance needs. Coordinate incident response with all engineers and system owners during outages. Engage with other IT infrastructure teams to install hardware, configure devices and policies, and perform upgrades and maintenance. Partner with application, web administration, database and other development focused teams to monitor and maintain IT infrastructure supporting their platforms. Work with disaster recovery, storage management, and cyber security architects to maintain systems, hardware and policy configurations supporting their designs.
Role Objectives: Expertise
Demonstrate understanding of IT infrastructure hardware, cloud service platforms, operating systems, virtual environments and configuration tools. Display familiarity with application integration, update and change management, database design and structures, system deployments and automated reporting and monitoring tools. Exhibit knowledge of regulations regarding data security and retention, anti-virus tools and protection models, network security and access protocols, and firewall configurations. Show ability to support projects across multiple functions and divisions and coordinate incident response while providing clear communications to affected parties.
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