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Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.
Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike. Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market, shipping over 200 product improvements every year and bringing AI features to market before anyone else.
What's the opportunity?
Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.
What will I be doing?
As an experienced engineer you will:
1. Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.
2. Provide assessments of project progress, risks, and challenges to engineering leadership to help guide resource allocation and prioritization.
3. Contribute to our technical architecture as we grow, scaling to service requests from all our customers’ customers.
4. Care about agility as much as scalability and availability. Continuous deployment keeps us focused on incremental releases.
5. Contribute to all phases of software development including ideation, prototyping, design, and implementation.
6. Play an active role in hiring, mentoring, and career development of other engineers.
7. Raise the bar for technical standards, performance, reliability, and operational excellence.
What skills do I need?
Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. You should have:
1. Significant, demonstrated impact that your work has had on the product and/or the teams.
2. Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl, etc.) but it doesn’t need to be a language that we use here.
3. Experience with Distributed systems.
4. 2+ years of experience as the primary technical leader for a team.
5. Experience collaborating directly with technical leaders, product teams, and designers, with a proven track record of delivering value to customers or users.
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
1. Competitive salary and equity in a fast-growing start-up.
2. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
3. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
4. Open vacation policy and flexible holidays so you can take time off when you need it.
5. Paid maternity leave, as well as 6 weeks paternity leave for fathers.
6. MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.
7. Intercom has a hybrid working policy, expecting employees to be in the office at least two days per week.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of any legally recognized protected basis under federal, state, or local law.
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