The Role To anticipate and meet the needs of our clients, including Expatriates, and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements.
Main Tasks
* Respond to customer and providers enquiries in an accurate, timely and professional manner
* Proactively liaise with other internal departments for support to ensure an efficient and professional response
* Assist members and providers with insurance eligibility checking and treatment guarantees
* Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients and providers
* Assist medical team with treatment guarantees and member queries locally in Libya
* Register incoming claims received
* Filter claims form and review for accuracy
* Support the claims batch process for providers
* Scan and send claims to HQ for processing
* Run daily report on tasks achieved: claims, fax, calls
* Assist HQ medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
* Continuously provide outstanding customer service to clients and ensuring customer satisfaction and retention
* Work within rotating shift patterns
* Responsibility for Health, Safety and Welfare within team (please refer to the Company's Safety Statement for full list of responsibilities).
Behaviour/Values
* Customer focused
* Strong communication (verbal & written)
* Ability to work effectively within a team environment
* Honesty and Integrity
* Ability to work under pressure
* High attention to detail
Experience Required
* Previous experience in a customer focused role, in an administrative capacity
* Strong Knowledge of Microsoft Office (Excel, Word)
* Fluency in English
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