OverviewProject Coral Laboratory Information System Manager & Senior ICT Engineer (ICT Development) Over the next 12 months, Beaumont Hospital is embarking on a healthcare transformation program (Project Coral) aimed at revolutionising healthcare delivery throughout the hospital.
The program will begin with the replacement of the Laboratory, Emergency Department, Patient Administration and Order Communications systems and associated downstream systems.
Post Title:
Laboratory Information System Manager & Senior ICT Engineer (ICT Development)
Post Status:
Temporary Specified Purpose 12 Months
Department:
Laboratory Medicine Department and ICT Department
Location:
The successful candidate will be required to work on site at Beaumont Hospital, Dublin 9 Ireland and associated sites.
Salary:
Appointment will be made on Grade VIII salary scale (€76,551 - €92,329) at a point in line with Government Pay Policy
Hours of Work:
Full-Time 35 Hours per Week
Start Date:
Within 1 month of interview
Closing Date: 12 Noon on 05/03/2025
ResponsibilitiesKey Responsibilities:
To take responsibility for the department's IT Systems and to ensure that staff are adequately trained so as to make the most efficient and effective use of those systems.
Ensure that the system is managed in such a way as to optimise the benefits of the system to the hospital, the laboratory and ultimately the patient.
Assist the laboratory management, Scientific and Non-Scientific staff, in identifying their information needs and in the production of reports as required.
Report on practice aspects and resource usage of the laboratory service by hospital clinicians and GPs etc., and assist in the production of specialty/clinical costing information as required.
Setting up, upgrading and maintaining the interfaces between the laboratory analysers and the LIS with second line support from the IT department.
Ensure the appropriate development, implementation and maintenance of IT policies for the laboratory system.
Assist in the planning, where appropriate, for the acquisition and replacement of the equipment from an IT perspective.
Project management of IT installation, qualification and validation of performance.
Liaise with the IT Department to ensure that changes, developments, enhancements and improvements which need to be made to the systems are progressed expeditiously.
Management of security and operator privileges on IT Systems in the Clinical Directorate of Laboratory Medicine.
Carry out periodic checks on the LIS and analyser interfaces.
Manage system changes and ensure that users are prepared for same.
Assist in the review of workload trends, turnaround times and other performance parameters of the laboratory.
Ensure that all reports are produced within the required timeframes.
Undertake, as appropriate, data integrity and compliance requirements, including the use of data quality audits in order to ensure appropriate data quality.
Maintaining liaison with the IT department to ensure that the requirements of the laboratory are taken account of in any planned new developments.
Training of new users in the operation of the systems.
Report and provide first level troubleshooting on defective equipment.
Assist in defining and creating service level agreements between the relevant departments and the systems service within the hospital.
Create and publish SOP documentation for use in each clinical department and ensure that all members of that department are familiar with this material, e.g.
Dendrite, Interfaces, Database queries, etc.
Manage relationships with IT hardware and software vendors and service providers to the Clinical Directorate of Laboratory Medicine.
Manage the links between the lab system and other systems –e.g.
Project Coral, Healthlink.
Comply with the requirements of laboratory accreditation to ISO15189 during all activities carried out within the Clinical Directorate of Laboratory Medicine.
Quality Duties Qpulse access to MedLIS QpulseUpload of MedLIS documentation to BH QPulse as new documents distributedReview of documents annually as per external documents policyReview of National MedLIS documents.
Distribution of new documents to relevant laboratory staffResponsible for new / review departmental MedLIS/IT SOP'sReview and update of MP-GEN-0011 and 0012 when requiredChange Management Qpulse Pre-approval of all MedLIS CRs raisedReview of CRs on QPulse to ensure are being progressedTracker of CRs with communication to NST/Lab Leads via MedLIS meetings where requiredReview of MSO-F-40 on weekly basis to ensure all are logged on QpulseReview of CAB minutesApproval for CERT and PROD where requiredQpulse Final approval of CRsLiaising with QM regarding aboveIncident Management Review of incidents on QPulse to ensure are being progressedTracker of incidents with communication to NST/Lab Leads via MedLIS meetings where requiredReview of NST incident trackerRaising Downtime on Qpulse as NCsLiaising with QM regarding aboveSupplier Review Reviewing statistics supplied from AMS via NST regarding Incident TATS (monthly)Reviewing statistics supplied from AMS via NST regarding Change Request (monthly)Audit of Supplier NST and their review of Cerner/AMSLiaising with QM regarding aboveRisks/Issues/Clinical Hazards Raising Risks/Issues with NST via MSO-F-42Raising Clinical Hazards via MPO-F-1Raising risks/issues/clinical hazards on QpulseLiaising with QM regarding aboveTesting/Validation Ensure all testing and documentation of same complies with Directorate QMSMeetings Attend meetings or prepare reports for meetings as required.
Senior ICT Engineer Responsibilities Troubleshoot and resolve IT infrastructure issues impacting the broader organisation.
Collaborate with cross-departmental teams to address infrastructure needs and security concerns.
Optimise IT performance across the organisation to ensure seamless operations.
Contribute to strategic IT planning to support long-term organisational goals.
Execute projects aimed at enhancing operational efficiency and supporting technological advancements.
QualificationsEligibility Criteria / Qualifications and/ or experience 1 PROFESSIONAL QUALIFICATIONS, EXPERIENCE, ETC.
Each candidate must, on the latest date for receiving completed application forms for the office:
Ideally be educated to diploma level or hold a professional qualification and have significant previous experience.
Have excellent interpersonal and communication skills and a high capacity for responsibility and individual initiative.
Demonstrate adaptability to the rapid changes taking place in the health services.
Proven experience (7+ years) as a Senior ICT Engineer or Technical Lead, particularly within healthcare or clinical environments.
Strong knowledge of healthcare IT infrastructure, data integration, and security standards.
Strong leadership and mentoring skills with the ability to guide teams through complex technical challenges.
Proven ability to lead complex technical projects, including vendor management, timelines, and resource allocation.2 AccountabilityAccountable to the Director of ICT, reporting to the Directorate Management Team of Laboratory Medicine.
3 CONFIDENTIALITYIn the course of your employment you may have access to, or hear information concerning the medical or personal affairs of patients and/or staff, or other health services business.
Such records and information are strictly confidential and, unless acting on the instruction of an authorised officer, on no account must information concerning staff, patients or other health service business be divulged or discussed except in the performance of normal duty.
In addition, records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required.
4 SECURITYStaff are advised that the Board does not accept responsibility for property lost or damaged on hospital premises, whether by fire, theft or otherwise with the exception of money or valuables which have been handed over to the Board for safekeeping and for which receipt had been given.
Members of the staff are accordingly advised to cover themselves by insurance as far as they think proper.
5 STAFF IDENTIFICATIONIt is Hospital policy that all staff members wear their identification card while on duty.
Before commencing duty with the Hospital, each staff member should contact the Security Officer by telephoning or regarding their identification card which is also used for access to Staff Car Parks.
Where a staff member concludes employment with the Hospital, that person must without delay, return the card to the Human Resources Department or the Security Service.
Appendix 1.
MedLIS Back-Office responsibilities. Lab Ordering (MedLIS) – The LIS Manager duties include the Local Back Office (LBO) roles as detailed below.
R= Responsible Task assigned directly to this person (or delegated).
A= Accountable Delegates and reviews the work involved with MedLIS.
C= Consulted Provide input and feedback on the work being done.
I =Informed Need to be included on the progress of a task, but not a decision maker in the task.
MedLIS Support Office Functions
Local Back Office Local Site Lead Site MedLIS User 2.1 User set-up 2.1.1 HealthIRL account User setup: BH Users R I 2.1.2 Millennium User access Set-Up R I 2.1.3 CareXML access R I 2.1.4 Bridge Access R I 2.1.5 User DCW completion R I 2.1.6 User System Access form R I 2.2 System Maintenance 2.2.1 Update user lists R 2.2.2 Update Health Directory Listings I 2.2.3 Update MedLIS QRGs I I 2.2.4 Update BORIS/Local training documentation R I 2.2.5 User Accounts including account reconciliation R I 2.2.6 Monitoring Batch jobs/Reports in Olympus I 2.2.7 Lights-On Monitoring (including performance, usage etc.)
I 2.2.8 Monitor Failed Healthlink messages I 2.2.9 Monitor all failed ACK/NACK messages I Monitoring of Data Feed to local Lab archive R Resolving hanging Citrix Sessions I I Remove patient record locks I I CareAware monitoring I Hardware (bridge devices) additions/deletions/troubleshooting in Bridge R Hardware (printers) additions/deletions/troubleshooting in Olympus I Hardware (printers & bridge devices):
Validation of devices R Monitoring default bench (e.g.
Routing, orders)
R Updating system with Direct PROD build:
Users, GP, PAS updates etc.
R I Extracting Management Reports R Development of additional management Reports I I HNA Combine R HNA Uncombine I Pathnet:
Adding users to ClinVal lists R I Assign DA2 reporting permissions to users I I Assigning Security Reporting Permission to P2 Sentinel I I Container restart on iCommand R Container update on iCommand I MDI test code local aliasing in Phoenix R CCETS maintenance I
Disaster Recovery:
Plan & report I 2.3 Training 2.3.1 Training of New staff (users)
R I 2.3.2 Training for new Locum site staff users R I 2.3.3 Training for new GP Users I 2.4 Change Management 2.4.1 Change request identified, triaged by LBO R C 2.4.2 Complete CIAF form C 2.4.3 CIAF triaged by NST C 2.4.4 Change process as per Policy R I 2.4.5 Triage Package updates & inform validation plan C 2.4.6 Audit system build changes including RBD analysis I 2.4.7 Domain Management I 2.5 Issue Management 2.5.1 Initial Triage issue R C 2.5.2 Downtime Contingency R 2.5.3 FSI systems issue triage R C 2.5.4 MDI systems issue triage R C 2.5.
5 GP Issues:
Healthlink, Clanwilliam I 2.6 Testing Management 2.6.1 Package & Code Testing Plan C 2.6.2 Issue & CR testing plan R 2.6.3 Bridge Software Updates Twice Yearly C 2.7 INAB/Quality 2.7.1 Update testing document in line with changes in methods & calculations R 2.7.2 Document testing plan as required by INAB R 2.7.3 Update Site accreditation information in Lab Console- once identified by CR R I 2.7.4 Evaluation of Oracle Cerner (Supplier) I 2.7.5 Provide feedback & actions on Clinical Hazards, Risks & Issues R I 2.7.6 Provide feedback on any Oracle Cerner hosting related reports, e.g./ Pen Testing I 2.7.7 Audit schedule & actions arising R 2.7.8 Perform Risk Assessment & actions arising R 2.7.9 Provide RCA/Feedback on Non-conformances R Maintain EQA testing records R 2.80 Local Infrastructure 2.8.1 Supply local desktop hardware as required R I 2.8.2 Set up local networking & printer associations R I 2.8.3 Resolve local printing issues R I 2.8.4 Ensure adequate printing supplies R 2.8.5 Maintain local hardware security coverage R 2.8.6 Maintain site firewall set up R 2.9 National Infrastructure 2.9.1 Maintain HSE Firewall configuration I 2.9.2 Maintain Cerner Firewall configuration I 2.9.3 Confirm backup as per schedule I 2.9.4 CCETS performance monitoring I 2.9.5 Edge router performance monitoring I 2.9.6 MedLIS telco lines monitoring I 2.9.7 CareXML server support I 3.1 Compliance Measurement 3.1.1 Review P2 sentinel output re appropriate access R 3.1.
2 Provide activity usage patterns in LightsOn I
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