The Deputy Head of Service will play a critical role in the strategic and operational management of the service division, focusing on business development, driving standards, and quality management. The ideal candidate will have proven experience in management.
Duties and Responsibilities
* Business Development:
o Develop strategies to expand the sales of our service business.
o Identify and capitalize on new business opportunities to increase market share.
o Collaborate with marketing and sales teams to align service offerings with market needs.
* Driving Standards:
o Ensure all service engineers adhere to company procedures and quality standards.
o Enhance communication between the service team, customers, and other departments to ensure high-quality, consistent service delivery.
o Manage and improve performance across the service team, including setting performance metrics and conducting evaluations.
o Implement and refine systems to improve overall service efficiency and customer satisfaction.
* Quality Management:
o Drive the expansion of the scope of our ISO 17025 accreditation.
o Ensure compliance with customer and supplier quality requirements.
o Assume roles such as Quality Manager or Deputy Quality Manager, managing aspects of technical and quality oversight.
* Collaborate with the Head of Sales to refine sales reporting processes to ensure clear distinction and equitable attribution of service and sales figures.
* Develop and implement a reporting system that accurately reflects the individual performance of the service and sales departments, allowing for transparent assessment without masking underperformance.
* Maintain and enhance interdepartmental relationships, ensuring alignment of goals and avoiding conflicting incentives between the service and sales teams.
Requirements
* Bachelor’s degree in Business Administration, Management, Engineering, or related field.
* Minimum of 3 years of management experience in a service-oriented environment.
* Strong leadership skills and the ability to manage diverse teams.
* Excellent communication and interpersonal skills.
* Experience in implementing and managing quality systems, with a preference for candidates familiar with ISO 17025 standards.
* Demonstrated ability to develop and implement strategic business development plans.
Desired Skills
* Strategic thinking with a clear ability to set priorities and deliver results.
* High degree of initiative and independence, but also a team player.
* Strong analytical and problem-solving skills.
* Ability to handle multiple tasks simultaneously and meet tight deadlines.
Established in 1971, Medical Supply Company (MSC) has been at the forefront of supplying cutting-edge laboratory equipment and consumables to the scientific community in Ireland. MSC has earned a stellar reputation as a leading distributor, providing unparalleled service and support to laboratories across Life Sciences, Clinical Diagnostic, Pharma, and Health Informatics and Academia sectors.
MSC is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:
* Company pension scheme
* Company contribution to health insurance
* Life Insurance, and Permanent Health Insurance (i.e. income protection)
* Performance based bonus
* Family time: MSC offers fully paid maternity leave, fully paid paternity leave, two weeks of fully paid parents leave, fully paid adoptive leave, as well as enhanced breastfeeding support
* MSC offers two days paid leave per IVF Fertility cycle to all employees regardless of length of service. There is no limit to the number of cycles.
* Sports & Social (no employee contribution) minimum two events per year
Why choose MSC for your next opportunity?
As part of our team, you could be working with some of the biggest names in the laboratory service provider sectors.
Here are just some of the ways we’re different:
* You will go further with us. We understand the importance of career development and will give you all the support you need to realise your potential.
* You’ll receive formal training, e-learning and mentoring from top professionals.
* You will be treated as an individual. We’re not a vast corporation, which means every individual counts. With us, you’ll be valued and supported, involved and empowered from day one.
* You will be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.
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