Commercial Manager - South Dublin Office Based Our client are a small import & distribution company supplying specialist architectural products into the construction industry, based in the Sandyford area. Due to the growth of the business, they have an opportunity for a Commercial and Technical Support Manager to work closely with the Sales Team on Pricing Sales Opportunities, providing Aftersales Technical Support to Architects/Contractors as well as Managing the Purchasing/Drop-Shipping Delivery/Invoicing Process between Suppliers and Customers. Key Requirements Practical Experience The ideal candidate with have the following background/experience: Construction experience ideally in Small to Medium Sized Business Experience in Pricing/Estimating Projects Experience in Project Administration Understanding of Logistics & Delivery to Site Experience of managing people Personal Attributes The candidate will also possess the following attributes: Attention to detail and a high degree of accuracy Completer/Finisher Have an Organised & Systematic way of working They must be a team player especially as this is a small company The role involves a lot of interaction with customers, suppliers and professionals and therefore necessitates the person has the following: A high standard of written and spoken English Is comfortable dealing with people both in person and on the phone Is calm and courteous under pressure Has a pleasant and positive demeanour Strong Customer Service Ethic They must enjoy problem solving and be able to work comfortably on their own initiative They must have a high degree of proficiency in MS Office (Word and Excel, specifically) and ideally have some experience operating Accounts/ERP and CRM Systems. There will be a steep learning curve in the role so the candidate must be open to learning and be easily able to ask for help and guidance. They must be interested in improving the business, as a whole, and be prepared to contribute to systems and process improvement. They should be able to demonstrate a strong personal drive, interest in their work and be committed to their own learning and personal development. Main Responsibilities Include: Project Costing & Estimating Work with the Sales Team to accurately prepare costings & estimates for project quotations. Liaise with Suppliers/Manufacturers as appropriate. Contribute technical information and product specification data and materials to the quotation process. Aftersales Support Deal with queries arising from Architects/Contractors in relation to the technical aspects of application and installation of products. Project Management Upon receipt of confirmed Sales Orders, commence the process of communicating with Suppliers and raising Purchase Orders Liaise with Suppliers on delivery Approve Supplier Invoices Operate and maintaining the Sales & Purchase Processes within the Accounts/CRM/ERP System Oversight of Staff Member dealing with: Customer Liaison Handle Customer Queries/Issues re: Outstanding Orders Follow up on Delivery Dates/Supplier Issues & keep Customers appraised Delivery Logistics: Arrange carriers to collect & deliver Ensure timely and secure deliveries to construction sites Invoicing Issue Sales Invoices Debt Collection Follow up on Cash Collection For more information please send your CV to Carol in confidence through the link. If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions. We will only contact those candidates whose CV matches the criteria for the vacancy. Thank you for your patience. For details on our privacy policy please click here: Skills: project delivery operations manager Coordinator Construction management aftersales technical support