Customer Success Executive (CSE-25)
You will contribute directly to Seopa's success, owning customer accounts, shaping long-term partnerships, onboarding new customers and driving mutual growth with our clients, with opportunities to progress your career in a growing and supportive team.
Key Responsibilities:
* Owning relationships with multiple accounts, being a trusted advisor, understanding customer needs and working together to identify new sales opportunities with existing customers.
* Negotiating with impact, securing contracts and new product opportunities that benefit both customers and the business.
* Representing Seopa at customer meetings, conferences and exhibitions to aid business and organisational development (some travel within the UK required).
* Sharing knowledge with colleagues and assisting junior employees where appropriate.
* Becoming a market expert, understanding customer, market and industry trends to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of Seopa product lines.
* Providing product support for customer accounts, collaborating with other teams to resolve issues in a timely manner.
* Onboarding new customers, liaising with other teams to ensure seamless integration.
* Monitoring and reporting on business activities and providing accurate and timely reports to customers and the customer success manager.
* Collaborating with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.
Personal Specification:
* Determined and eager to embrace new experiences and responsibilities.
* Confident communicator: empathetic and comfortable dealing with senior company executives.
* Customer focussed: thriving on customer interaction.
* Organised and proactive.
* Academics: degree in a business or IT field, ideally with a 2:1 or equivalent, or relevant experience in this sector.
* Essential Criteria: minimum of 1 year's experience in a customer-facing, account management role, ideally from a technology, consulting, insurance, financial, utilities product background.
* Experience managing and maximising the profitability of multiple B2B relationships in a target-driven environment.
* Strong analytical skills to interpret data.
* Excellent skills in MS Office (particularly Excel).
* Proven ability to self-educate.
* Superb written and verbal communication skills.
* Able to communicate confidently face-to-face and virtually.
Desirable:
* Experience in an IT, e-commerce, fintech or financial services environment.
* An appreciation of web/software development.
* Experience of CRM or Google Analytics.
About Us:
This is an excellent time to join our multi-award-winning company.
The right candidate will have an opportunity to work in a friendly, dynamic and inclusive working environment with like-minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home.
An indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines.
In addition to providing our software and systems to other companies, we operate our own insurance comparison brands - and Used by millions of customers annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices.
Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites.
Our products are used by over 400 financial partners in the insurance, finance and utilities industry.
Our success is recognised by a series of awards including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards Gold Standard Best Managed Companies awards (2020, 2021 and 2022) and Platinum Best Managed Companies award 2023 and 2024.