Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Sligo region
Role Purpose:
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day-to-day responsibilities include assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained, accepting and paying out bets, and delivering excellent customer service. The role also includes the duty of opening and closing the business and managing shop operations on occasion.
Key Responsibilities:
1. Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.
2. Step up and guide shop operations in the absence of the Shop and Assistant Manager, including being responsible for:
o Opening and closing the shop
o Managing and guiding the shop team
o Cash management procedures
3. Have the opportunity to manage on occasion, leading to further development opportunities.
4. Combine working in a fast-paced retail environment with training/on-the-job supports to continuously upskill and progress within the company.
5. Provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach.
6. Accept bets as per procedure, accurately processing customer bets through multiple channels, including betting terminals and in-shop transactions via the EPOS System.
7. Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
8. Work under pressure, remaining calm while constantly seeking ways to improve yourself and the shop.
9. Maintain shop presentation standards to a high quality throughout your working day.
10. Ensure all procedures (safety, compliance, and shop operations) are always followed.
11. Be passionate about working within a team environment.
12. Adhere to Social Responsibility duties.
Knowledge, Skills, and Experience:
Essential Skills and Experience:
1. Customer service focused
2. Operate with trust and integrity
3. Flexibility as the business operates 7 days a week
4. Adaptable to the shop environment
5. Great attention to detail and strong numeracy skills
6. An enthusiastic people person who can work on own initiative and as part of a team
7. A keen interest in the sporting industry/events and confidence in building rapport and relationships with customers
8. Ambitious and driven to progress within the company
9. Promote the company brand and be results-focused
10. Excellent communication skills
11. Problem-solving and creative thinking abilities
12. Organised, reliable, and dependable
13. Proven good cash handling approach
Desirable Skills and Experience:
1. Industry/Retail experience is welcomed but not essential, as full training is provided to expand your knowledge base on all things sport and betting related.
BoyleSports is an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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