Technology & Engineering Division Senior Advisor
Our client is a dynamic global leader in Computer software and currently has an exciting position open for an experienced Customer Service Representative to support their rapidly growing customer base.
The Offer
* Competitive salary of €33,000 per year
* 11 months contract with the view to conversion- (PAYE - paid weekly)
* Hybrid working - 2-3 days per week in the offices in Dublin.
* The opportunity to join a fun, dynamic, and high-performing team!
The Role
You will be providing best-in-class support for the platform, to ensure a positive customer experience. You will be responsible for logging cases on the IT Service Desk and maintaining details of software/hardware problems detected, and providing initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely efficient manner.
Your Profile
* Prior experience working in a helpdesk environment over the phone, using technical skills to resolve end-user issues on a first-call resolution basis.
* The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
* Basic understanding of ITIL Skills and business processes.
* ServiceNow experience would be an advantage.
Please apply for this role with your CV or LinkedIn profile. All applications will be dealt with in confidence by Som | Sr Tech Partner - Recruitment at Principle.
Som | som@principlehr.com
Seniority level
* Associate
Employment type
* Contract
Job function
* Information Technology and Customer Service
Industries
* Software Development, IT Services and IT Consulting, and Information Services
#J-18808-Ljbffr