Job Title: Client Care Coordinator
We are seeking an experienced Client Care Coordinator to join our team at Blanchardstown office.
Responsibilities:
* Coordinate care assistants schedules on a daily basis.
* Address operational issues arising in relation to customer care calls.
* Ensure clients have a permanent care team assigned to them.
* Deal with scheduling queries and respond accordingly.
* Assign emergency cover until 10am the next working day.
* Inform clients of all time changes.
* Assign schedules two weeks in advance.
* Verify weekly allocated hours.
* Liaise with Care Manager on start dates for new carers.
* Submit reports to the shared drive by 12pm on the last working day.
* Cover all shifts two weeks in advance.
* Prepare weekly reports.
Requirements: A minimum of one year experience in a similar role.
About the Role: This is an onsite position. The successful candidate will be responsible for ensuring seamless coordination of care services to our clients.