Application Support Analyst
Morgan McKinley has partnered with a Global Banking client to fill the role of Application Support Analyst.
In this position, you will provide application and user support to ensure IT systems are available, reliable, and perform well in supporting global business processes.
You will conduct proactive application health checks to prevent potential failures and manage incidents through to completion.
You will also engage various IT teams in resolving incidents efficiently and effectively.
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Requirements
* Degree in Engineering or Computer Science preferred or relevant industry experience
* At least 5 years of prior experience as an IT Support Analyst or having a development background in Investment banking industry
* Strong Unix/Linux experience
* Solid infrastructure understanding
* Experience in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server
* Strong understanding of ITIL Incident Management, Problem Management and Change Management
* Experience in Regulatory and Banking Operations technologies such as payments, reconciliation, settlements and confirmations
* Experience in supporting critical, time sensitive and complex applications
* Able to demonstrate effective engagement with different technology partners in resolving issues
* Experience in a lead role desirable
* Experience in scripting, automation and process improvement
* Experience in messaging, middleware, Java application servers
* Knowledge of financial securities
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Responsibilities
* Provide application and user support to ensure IT systems availability
* Conduct proactive application health checks to prevent potential failures
* Manage incidents through to completion
* Engage various IT teams in resolving incidents