IT Services Technician
We are seeking an IT Services Technician to join our team in Sligo/Roscommon, Ireland.
About the Role
In this exciting opportunity, you will be responsible for managing the performance, security, and availability of customer IT systems while addressing support requests professionally and efficiently.
Key Responsibilities:
* Oversee and manage Remote Monitoring & Management (RMM) platforms, adhering to SLAs.
* Provide IT support for Microsoft business applications and operating systems.
* Maintain IT documentation and inventory.
* Communicate with customers to ensure they're updated on incident progress and system changes.
* Work with the Managed Services Team to resolve tickets promptly, escalating where needed.
Requirements:
* Experience with Workstations, Servers, Routers, Firewalls, and LAN/WAN connectivity.
* Knowledge of IT support tools and monitoring systems.
* Ability to thrive in a fast-paced environment.
* A degree in Computer Systems & Networking or equivalent experience.
* Microsoft Certification (preferred but not essential).
What We Offer:
This is a great opportunity to work with a progressive company that values innovation and teamwork.
Estimated Salary:
€ 40,000 - € 60,000 per annum.