Command Center Administrator Job Description
The Command Center Administrator plays a vital role in maintaining the security of NYSBA's critical infrastructure and assets, as well as ensuring the safety of the traveling public.
This is achieved through active and passive monitoring methodologies to assess the overall security, traffic, and safety posture of all five bridge facilities operated by NYSBA.
The Command Center Administrator is responsible for coordinating incident response and incident management for all security and traffic-related incidents occurring on NYSBA property.
Routine testing of NYSBA technologies and equipment ensures continuous functionality.
Key Responsibilities:
* Performing administrative tasks in support of daily operations, including obtaining shift coverage and answering calls.
* Maintaining situational awareness to ensure security and safety.
* Coordinating incident response and incident management for security and traffic-related incidents.
* Conducting routine testing of NYSBA technologies and equipment.
Requirements:
* High School Diploma or equivalent.
* Valid New York State Driver's License.
* Three (3) years of experience in a Command Center Operator, Emergency Service Dispatcher, or comparative emergency management role.
* Successful completion of the Department of Homeland Security and Emergency Services (DHSES) State Emergency Operations Center (SEOC) New York Respond (NYR) system training within 6 months of employment.
* Applicable Federal Emergency Management Agency (FEMA) National Incident Management System (NIMS) course certifications (IS-100, IS-200, IS-241, IS-700, and IS-1300).
This position requires flexibility with work hours, including nights, weekends, and holidays, and may require occasional travel to our backup Command Center facility or the State Emergency Operations Center in Albany, NY.