Real people Recruitment is working with a company who are seeking a motivated and experienced Customer Service Agent to join a dynamic team based in Ballycoolin, Dublin 15. The ideal candidate will bring previous experience in the office supplies and office furniture industry and possess excellent interpersonal and problem-solving skills. This role is pivotal in ensuring outstanding customer satisfaction and supporting our clients' needs effectively and efficiently.
Job Title: Customer Service Agent
Industry: Office Supplies and Office Furniture
Location: Ballycoolin, Dublin 15
Salary Range: €35,000 - €40,000 per year (commensurate with experience)
Contract : Permanent, Employed directly with company.
Key Responsibilities:
Customer Interaction:
Respond to customer inquiries via phone, email, and in person, ensuring a friendly and professional manner.
Provide expert advice on office supplies and furniture products, tailored to customer needs.
Order Processing:
Accurately process customer orders and handle order adjustments in a timely manner.
Coordinate with internal teams (e.g., logistics, sales, and accounts) to ensure smooth delivery and fulfillment.
Issue Resolution:
Address and resolve customer complaints or issues effectively, escalating as necessary.
Track customer feedback and proactively recommend solutions for recurring challenges.
Product Knowledge:
Stay updated on the latest office supplies and furniture trends to provide informed recommendations.
Assist in maintaining a comprehensive database of product specifications and features.
Administrative Tasks:
Maintain accurate customer records and update CRM systems regularly.
Generate reports and summaries for team reviews or management meetings.
Required Qualifications and Skills:
Experience: Experience in customer service, preferably within the office supplies and office furniture industry is required.
Communication: Strong verbal and written communication skills, with a professional and empathetic approach.
Problem-Solving: Proven ability to resolve issues efficiently while maintaining customer satisfaction.
Technical Skills: Proficient in MS Office (Word, Excel, Outlook) and CRM software.
Organization: Excellent multitasking and time management skills, with a strong attention to detail.
Team Player: Ability to collaborate effectively with colleagues across departments.
What We Offer:
Competitive salary ranging from €35,000 to €40,000 per year, depending on experience.
A supportive, team-oriented work environment in a convenient Ballycoolin location.
Opportunities for professional growth and career development.
Generous employee discounts on office supplies and furniture.
If you have a passion for delivering exceptional customer service and possess experience in the office supplies and furniture industry, we would love to hear from you!
To Apply: Please send your CV and a cover letter detailing your experience via the link below
Join us and contribute to a company that values customer satisfaction and industry expertise!
Gerard Grimes
Recruitment Partner
Real People Recruitment
The Academy,
42 Pearse St, Dublin, D02 YX88
Telephone : +353 (0)1 2544273
Mobile : +353 (0) 89 255 6485
Email : Gerard@realpeoplerecruitment.com