About Michael Murphy Home Furnishings:
Established in 1974 and 100% Irish-owned, we pride ourselves on community, our people, and great customer service. With stores in Airside, Sandyford, Blanchardstown, Newbridge, New Ross, and Wexford, our mission is to provide quality and stylish home furnishings designed and selected by our family for yours. Our flagship store in Newbridge is Ireland's premier furniture store.
The Assistant Store Manager supports the Store Manager with managing the sales team to achieve maximum store growth and covers the outlet store in Newbridge when necessary. This role creates a customer experience resulting in complete customer satisfaction while meeting guidelines. It assures that the store achieves sales and customer service standards. The Assistant Store Manager strives to create an inspirational, fun, and productive culture.
Reports to: Store Manager
Responsibilities and Duties:
* Create an engaging, positive working environment and a strong selling culture.
* Demonstrate the Company's Values in the performance of all job functions.
* Support the Store Manager by driving sales and increasing overall store performance by building and maintaining a high-performing sales team.
* Provide overall engagement leadership as a coach and mentor for the store selling team.
* Ensure the store represents the brand and your skills to customers and the community by creating and maintaining a store that supports our excellent customer shopping experience.
* Effectively interact with customers and various departments in resolving sales orders and customer situations.
* Train and update Sales Advisors on products, store policies, and analyze daily business for efficient operations.
* Manage staff rostering to match staffing level requirements.
* Respond professionally and courteously to escalated customer service inquiries, requests, or complaints to reach effective resolutions.
* Coordinate furniture and accessory placement in accordance with our standards, organize and implement floor moves to create a visually appealing store.
* Manage delivery-related queries and resolve them efficiently.
* Manage warehouse-related tasks and ensure they are completed accurately.
* Complete other tasks assigned by the Store Manager.
* Adhere to company Health and Safety standards.
Qualifications and Skills:
* 3+ years of experience in furniture retail sales in a commission-driven environment is beneficial but not essential.
* A minimum of 2 years' prior experience managing a professional sales team in a furniture retail environment is beneficial but not essential.
* A competitive and resilient spirit with a drive to succeed.
* The ability and willingness to work a flexible retail schedule including weekdays, weekends, and bank holidays is required.
* Outstanding oral and written communication skills.
* Proven ability to close performance gaps.
* Strong Admin/PC skills - comfortable in a technology-driven business, with strong Excel skills.
Why Join the Michael Murphy Home Furnishings Team?
* We're a well-established company with 50 years in business.
* We have a fun and positive work environment.
* Culture of developing and promoting from within the company.
* We're dynamic and expanding.
* Generous staff discounts.
* Pension scheme.
* Bonus Scheme.
* Educational Support Scheme.
* Employee Assistance Programme.
* Wealth initiatives like Bike to work scheme.
* Career Development Opportunities.
* Continuous professional development with dedicated training resources.