Who are we?
Elis is an international textile, hygiene & facilities services business, operating in 30 countries across the globe, delivering a complete textile rental and laundry service.
We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.
With plants and distribution hubs across Ireland, Elis offers an unrivalled level of nationwide service with accredited systems and a commitment to the highest infection control standards.
Our, 1400+ workforce, proudly support over 10,000 Irish businesses, delivering quality products and services.
Our circular services help clients stay focused on their core business while allowing them to reduce their environmental footprint.
The Role To provide a first class customer experience over the phone, first time resolution to enquiries and complaints.
Build loyalty and relations to customers on the phone.
Responsibilities:
Handle inbound calls from customers with caring and interest Complaint handling and follow up Relationship management - build up trust and loyalty within portfolio of customers.
Administrative account management (order registration, reports, pricelists, invoicing, terminations), Responsible for customer care + retention to defined customers Responsible for portfolio growth for defined customers Support to Customer Service team with admin and action tasks Responsible for add on sales Knowledge, Skills ,Experience and Qualifications: Good interpersonal and communication skills on phone Customer minded problem solver - proactive.
Computer skills Good business understanding and commercial skills Planning and organisation skills Team player Conflict management