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Fixed Term Contract until 31st of October
Due to continued expansion of eir evo, we are seeking to recruit an experienced Desktop Support Engineer who will become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.
The successful candidate will work on and receive exposure to different technologies, including Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications and solutions.
The role would involve:
1. Monitoring and management support and configuration of customer’s infrastructure
2. Provision accounts and equipment
3. Desktop support for customers
4. Supporting Windows Desktops, Outlook, Networks, MS Office
5. Configuration of Microsoft Server, Exchange, Active Directory
6. Maintaining and building the current documentation in place
7. Hardware troubleshooting
8. Interacting with and managing 3rd parties
9. Application troubleshooting and support
10. Imaging and deployment
11. Managing file permissions and access rights
12. Configuration and support of mobile devices
Experience:
1. 1+ years working in a technical support environment (required)
2. Application Support – 1st Level
3. Windows Servers, Active Directory, Microsoft Exchange, MS Office – Level 1 support
4. Office and virtualization experience advantageous
5. Customer services, call handling
Preferred Qualifications:
1. Microsoft Specialist certification in Windows 10
2. A Microsoft MCP for Client or Server OS
3. CompTIA A+
4. CompTIA Network+
Competitive salary, employer pension scheme, private health insurance, Laya Employee Assistance Scheme, sports & social club, Cycle to Work scheme, TaxSaver Travel Scheme, wellness committee. Development plans are provided to help employees obtain professional accreditations.
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