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Recruitment Lead | Project & Process | HR | Finance | Multi-Sector Specialist
Responsibilities:
1. Provide the members of the Credit Union with a courteous, pleasant and professional service. This can be via the phone, face to face interaction, through our website / email or by providing back-office support.
2. Back Office support can include, but is not limited to, the management and input of payrolls, direct debit payment management, assistance with loan underwriting and issuing, new member applications, or assistance with any of the range of services offered.
3. Front Line/Call Centre support can include, but is not limited to, the processing of loan applications, assisting members with their account management via the phone, via email or the web or via face-to-face interaction, assisting members with Credit Control queries and assisting members with any of the range of services offered.
4. Ensure your participation in training to ensure a knowledge of all products and services. Identify training needs with your line manager as you require. Have a level of computer skills, such that, you will be comfortable with our systems, as required to carry out your daily work and be able to manage your own workstation.
5. Partake in the Risk Management process, identifying risks to the Credit Union in conjunction with management and to report any identifiable risks to the Risk Officer.
6. Operate always within the compliance framework, ensuring compliance with all legislation. All staff members are required to work within the parameters of our policies and procedures while ensuring that your work is carried out in compliance with all legislation and regulatory direction as required.
7. Above all, to ensure you undertake your work in a manner that is friendly, flexible and informal, while always keeping the members interest at heart.
8. Undertake such other reasonable and lawful duties as may be directed from time to time by any of your line managers or the management team.
9. To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union.
10. Any other duties that may be required.
Qualifications:
1. The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance and deposit products. (QFA/CUA/APA in Loans & Savings & Investments)
2. (The Credit Union will provide financial support for the successful candidate to obtain this qualification, if they do not have it currently)
3. Excellent administration skills and attention to detail.
4. 1 to 4 years’ experience in a similar role would be an advantage.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance
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