Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
About the Role
Innovation doesn't just happen in healthcare; it takes imagination and a passion for solving problems in new and better ways. At Optum, innovation is taking place at a lightning-fast pace every day.
We're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. You'll provide the talent, ambition, and drive, while we provide the investment, support, and resources to advance your career.
Job Summary
You will design, develop, and manage activities for your product(s) from early definition and planning through production, release, and end of life. This includes full product lifecycle management, with a technical focus, including strategy, design, development, management, and end of life of existing or acquired products.
Key Responsibilities
* Collaborate with customers and business stakeholders to obtain and understand voice of customer (VOC), develop requirements, prioritize features, and identify outcome-based opportunities and solutions.
* Partner with technical leaders and development teams across portfolios to ensure proper execution of product vision, strategy, and features for Contact Center Data and Analytics products, services, and support.
* Communicate changes in strategic direction or priority shifts to cross-functional teams.
* Understand and align priorities for enterprise data/system migration initiatives, including migrating on-prem data sources into cloud repositories and migrating/implementing enterprise platforms and systems.
* Understand and drive discussions regarding data concepts, management, acquisition, storage, governance, security, and access controls.
* Ensure product initiatives are directly tied to and delivering on organizational OKRs.
* Manage and triage escalation of issues that could impact the budget, timeline, or strategic vision.
* Influence and drive prioritization for highest value work using data-centric strategies and product management best practices.
* Create and communicate the value proposition via marketing materials for product promotion, awareness, and adoption.
* Identify and drive initiatives that result in measurable improvement and drives adoption across portfolios.
* Communicate effectively to build relationships with all stakeholders and senior leaders across product teams and Market Segments.
Requirements
* Proven experience in technology-powered products and methods of modern product discovery and product delivery in an Agile framework.
* Proven experience leading teams with diverse backgrounds in a technical organization.
* Experience creating technical roadmap(s) from conception to launch, driving product vision, defining go-to-market strategy, and leading design discussions.
* Strong technical aptitude and proactively work with engineering teams to make sure best practices & NFRs are met.
* Strong communication skills and ability to influence leaders and multiple stakeholders with and without direct authority.
PREFERRED QUALIFICATIONS
* Experience with product management tools like Aha, Rally, GitHub, and an understanding of DevOps.
* Experience presenting to large audiences, both technical and non-technical.
* Understanding of cloud architecture and tools including Azure, Snowflake, SQL, Databricks, etc.
* Experience with cloud-based contact center platforms including CCaaS platforms such as Genesys, NICE, and AWS.
* Industry trends in an innovative and fast-paced environment.
About Us
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law.