Warehouse & Logistics Planner Job ProfileControlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments.
We are currently recruiting for a Customer Support & Logistics Planner, to work at our office in Dublin 15.
The successful candidate will play a critical role in maintaining service level and providing support to important domestic and international customers.ResponsibilitiesManage stock levels across multiple warehouses ensuring correct inventory mix to support picking activitiesOversee customer orders and internal stock requests, allocating stock and releasing orders for pickingCoordinate with external partners and internal team members to schedule deliveries in the most efficient and cost-effective mannerDevelop good business relationships with internal colleagues, customers, and suppliers.Support internal and external client facing colleagues to ensure the highest level of customer service is delivered to our customers.Stay up to date with product knowledge, internal systems training, and customer specific processes.Recognise, document, and escalate customer issues or trends following appropriate communication and escalation channels where required.Track and coordinate shipments (incoming & outgoing) to ensure stock is delivered to the correct locations.Manage lead times and communicate effectively with customers and internal stakeholders.Support inventory management & cycle counting activities.Process delivery dockets, GRNs, and other warehouse documents to ensure they are scanned and saved on our ERP systemCoordinate with team on production orders and special orders requiring kitting or assembly.Provide Weekly & Monthly reporting, planning schedules, etc.
as required.Skills & ExperienceExperience working in a similar role and/or industry.Passion for delivering first class customer service to customers.Experience working with multinational organisations would be preferred.Ability to identify customer needs and ensure customer satisfaction with every enquiry.Good time management skillsGood communication, organisational and administration skills.Ability to prioritize and multitaskFlexible and Pro-active attitude.Ability to identify problems before they arise and the initiative to come up with solutions.Experience working with Microsoft Office package such as Outlook, Word, Excel.Previous experience using an ERP system e.g., SAP would be beneficial.