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Customer Installations Coordinator
Client: Global Home Improvements
Location: Ireland
Job Category: Other
EU work permit required: Yes
Job Reference:
c6c0cef92358
Job Views:
8
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
About Company: We are an award-winning business with 44 years of experience, solely dealing with private homes installing our range of home improvement products – windows, doors, roofline, and flat roofing. We were awarded Best Retailer 2024 by Guaranteed Irish. Check us out on www.globalhomeimprovements.ie.
As we are growing, there are real opportunities to grow and progress in our company, with management opportunities available in the future if you are successful.
The Role - Customer Installations Coordinator
In this busy, varied role, you will work as part of a close-knit team to coordinate the manufacture and installation of our products. A large part of the role is the management of timely scheduling of our teams – survey, warehouse, and fitting teams. Working closely with the customer to coordinate suitable installation times, you will be responsible for scheduling. You will work to KPIs and be involved in other documentation reporting and analyses working into the Operations Manager.
You will remain the key point of contact across the customer experience. From scheduling, issue resolution to system performance testing post-install, this role is key to the smooth running of the business.
Main Responsibilities:
1. Plan, organize, and manage the scheduling of jobs and projects to ensure timely and efficient workflow.
2. Monitor progress and logistics and adjust schedules as necessary to meet changing priorities and deadlines and identify potential scheduling conflicts.
3. Resolve customer issues and concerns promptly and professionally, ensuring high levels of customer satisfaction.
4. Schedule and coordinate installation crews, surveyor appointments, and follow-ups.
5. Work positively with all departments, customers, and other partners ensuring your approach always represents the company brand.
6. Document customer interactions and maintain detailed records in the CRM system.
7. Serve as a liaison between customers, field staff, and internal departments to facilitate seamless service delivery.
8. Provide regular updates to customers regarding their service status and scheduling changes or service issues and develop proactive solutions to mitigate these challenges.
9. Implement improvements to scheduling processes to enhance operational efficiency.
10. Escalate complex issues to higher-level support or management as needed.
Skills and Competencies:
1. Excellent verbal and written communication skills.
2. Strong multitasking abilities and capacity to manage multiple priorities.
3. Effective conflict resolution and negotiation skills.
4. Planning, scheduling, and diary management.
5. High level of accuracy and attention to detail.
6. Customer-centric mindset with a passion for delivering exceptional service.
7. Ability to adapt to changing circumstances and handle stressful situations with composure.
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