About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Responsibilities:
Operational Efficiency Resiliency and Productivity
1. Complete assigned workload within SLAs as outlined in relevant SLDs
2. No ASLs as a result of non-adherence to procedures
3. Prioritize workload on a daily basis
4. Escalate to leadership in a timely manner if timelines and deadlines cannot be met
5. Manage and monitor work queues on a continuous basis and assign work to Partners as required
6. Maintain high levels of operational efficiency by optimizing processes, reducing waste, and maximizing resource utilization
Deliver and Manage Client Expectations
1. Action all assigned emails in a timely and professional manner
2. Communicate clearly and provide accurate resolutions to client queries
3. Escalate client concerns with leadership in a timely manner
4. Complete NTU course on effective business writing and email etiquette
5. Hold clients and stakeholders accountable by adhering to the controls and procedures in place across GFOP
6. Act as the first level of escalation for Analyst Partners, assist with queries and email management
7. Build a network of relationships across all areas of the company
8. Collaborate and partner with client servicing teams to investigate and close out client escalations
Scalability Continuous Process Improvement
1. Seek out non-value-added processes across GFOP
2. Challenge the status quo by adapting a continuous improvement mindset and identifying at least one process that can be improved within GFOP
3. Work with Partners to implement process improvements throughout the year
4. Drive change in an efficient and scalable manner throughout the year through open communication and brainstorming sessions
Training and Development
1. Seek out and identify training gaps across GFOP
2. Facilitate training sessions on a regular basis both remotely and in person
3. Support senior partners with the build and maintenance of the GFOP procedural database
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
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